Community Standards

Qembara brings people together through locally hosted Experiences. These Community Standards set the minimum conduct, trust, safety and service expectations for everyone who uses the Platform or participates in an Experience. They apply to public and private Platform content, messages, profiles, Listings, reviews, Bookings and conduct connected with an Experience before, during and after delivery.

These Standards complement the Guest Terms, Host Terms, Safety and Incident Policy, Privacy Policy, Payment Terms, Cancellation and Refund Policy, confirmed Listing and Booking Confirmation. Where an emergency or immediate danger exists, contact local emergency services first and follow the Safety and Incident Policy.

Qembara welcomes Guests and Hosts of all faiths, beliefs, nationalities and backgrounds. No person may discriminate unlawfully, harass, shame, exclude or provide an inferior service because of a protected or personal characteristic, including race, ethnicity, nationality, religion or belief, sex, gender, disability, age, family status or another characteristic protected by applicable law.

• Do not use slurs, stereotypes, degrading jokes, unwanted religious pressure, hostile gestures, intimidation, bullying, stalking, doxxing or repeated unwanted contact.
• Do not refuse a Booking or change terms because of an assumption about a person’s identity, faith, dress, language, nationality or background.
• A lawful, objective participation requirement may be used only when it is genuinely necessary for safety, privacy, safeguarding, capacity or the essential nature of the Experience, is stated before Booking, and is applied consistently. Qembara may require evidence and may reject the restriction.
• Respect local cultural and religious practices. No user is required to adopt a faith, participate in worship or disclose religious beliefs as a condition of ordinary Platform access.

Qembara expects Hosts and Experiences to be Muslim-friendly. This means anticipating commonly relevant Muslim needs, making specific and accurate disclosures, and avoiding preventable situations that conflict with the confirmed Experience. It does not mean every Experience is halal-certified, alcohol-free, gender-segregated or identical across markets. The Listing must state what is and is not provided so each Guest can make an informed choice.

4.1 Food, ingredients and alcohol

• State whether food is halal-certified, prepared by a halal-certified provider, described as using halal ingredients without certification, or not verified. Identify the certifying body and current status only where evidence is available.
• Do not describe food, a kitchen, venue or Experience as “halal” when certification is required by law or the claim cannot be substantiated. “Pork-free” or “no pork added” is not the same as halal.
• Disclose pork, lard, non-halal meat, alcohol used as an ingredient, alcohol service, shared kitchens or utensils, and known material cross-contact limitations before Booking. Do not guarantee zero cross-contact unless the relevant process supports that claim.
• Do not substitute a non-compliant ingredient, caterer or venue after Booking without clear notice and the Guest’s agreement where the change is material. Applicable cancellation and refund rights remain available.

4.2 Prayer, timing and religious observance

• Where reasonably practicable for the Experience, identify nearby prayer facilities or provide a clean, appropriate space and reasonable time for prayer. State clearly if no suitable arrangement is available.
• Plan and communicate sensitively around prayer times, Friday prayer, Ramadan fasting, Eid and local religious observances where relevant. Do not presume that every Muslim Guest observes in the same way.

4.3 Modesty, privacy and interaction

• Disclose clothing, changing, spa, wellness, swimming, performance, physical-contact and mixed-gender conditions that may materially affect a Guest’s decision.
• Offer gender-sensitive arrangements where promised, required by law, or reasonably practicable and material to the Experience. Do not advertise a women-only, men-only, family-only or private arrangement unless it can be delivered lawfully and as described.
• Physical contact, entry into private changing areas, photography and recording require an appropriate lawful basis and specific consent. A Booking is never consent to photography or marketing use.

4.4 Accuracy of Muslim-friendly claims

A “Muslim-friendly” label is a description of disclosed features, not a religious ruling, guarantee, endorsement or certification by Qembara. Hosts remain responsible for the truth and legality of every claim. Qembara may request certificates, supplier information, ingredient records, photographs or other proportionate evidence; qualify or remove a label; pause a Listing; or require corrective action.

• Violence, threats, coercion, sexual misconduct, exploitation, trafficking, child sexual abuse or exploitation, weapons used to intimidate, and conduct intended to cause harm are prohibited.
• Unwanted sexual comments, gestures, exposure, touching, kissing, requests or pressure are prohibited. Consent must be informed, voluntary, specific, reversible and given by a person with capacity. Silence, prior contact or a Booking is not consent.
• Do not participate while materially impaired, encourage dangerous misuse of alcohol or substances, conceal a material safety condition, bypass required equipment, or pressure someone to continue after they withdraw.
• Hosts must apply the Qembara Safety and Incident Policy, provide truthful preparation and suitability information, use appropriately qualified personnel and stop or modify delivery when continuing would create an unreasonable risk.

6.1 Host standards

• Describe the Experience, Host, delivery personnel, location, duration, accessibility, inclusions, exclusions, risks, cultural conditions, price and availability accurately.
• Honour confirmed Bookings and refund or remediation obligations. Do not ask a Guest to cancel on the Host’s behalf, move payment off Platform, impose an undisclosed condition or replace the essential Experience without agreement.
• Be prepared, communicate material changes promptly, arrive on time, maintain reasonable cleanliness and hygiene, and treat Guest property and information with care.
• Do not make unsupported claims about qualifications, awards, certification, safety, halal status, accessibility, affiliation, charity, sustainability or social impact.

6.2 Guest and Participant standards

• Provide accurate Booking information; read and follow disclosed participation, safety, dress, venue, cultural and religious-respect requirements; and communicate material needs by the stated deadline.
• Arrive on time, supervise included minors or persons requiring assistance, respect the Host, other Participants, venue, community and property, and pay only through approved channels.
• Do not bring an undisclosed extra Participant, interfere with delivery, damage property, steal, behave recklessly or demand an undisclosed service or exception.

• Do not record, photograph or publish another person, a child, a private space, religious observance, incident, identification or personal information without the consent or lawful basis required for that use.
• Do not share private contact, location, identity, health, payment or Booking information except where reasonably necessary and permitted by the Privacy Policy or law.
• Hosts may request only information reasonably required for lawful and safe delivery. Sensitive information must not be copied into public Listing text or ordinary messages where a protected channel is provided.
• Technology-enabled threats, including account compromise, fraudulent meeting-point changes, impersonation, doxxing and location exposure, are prohibited and should be reported promptly.

Content includes Listing text, profiles, messages, reviews, photographs, audio, video and AI-generated or AI-edited material. It must not be illegal, fraudulent, hateful, sexually exploitative, threatening, privacy-invasive, misleading or designed to evade these Standards.

• Reviews must reflect a genuine Booking or Experience and be relevant, authentic and based on the reviewer’s own experience. Do not fabricate, coordinate, buy, sell or exchange a review or rating.
• Do not threaten a negative review, refund denial, payout action, complaint withdrawal or other consequence to obtain money, silence, favourable treatment or a review change.
• Constructive criticism of service, safety, cultural or Muslim-friendly delivery is permitted. A report or negative opinion does not violate these Standards merely because it is unwelcome.
• Do not use content to advertise an unauthorised off-Platform transaction, scrape data, send spam, distribute malware, infringe intellectual property or manipulate search or ranking.

• Use accurate account information and do not impersonate another person, create duplicate accounts to evade a restriction, misuse another person’s payment method or submit false documents.
• Do not divert an introduced Booking or payment off Platform, conceal a fee, manipulate availability or price, create a sham Booking, collude on chargebacks, abuse refunds or credits, or exploit a technical error.
• Do not interfere with another user’s access, investigation, evidence or report. Retaliation against a person who raises a good-faith concern or participates in a review is prohibited.
• Identity, qualification, certificate or badge checks are limited checks and not guarantees. Users must not misrepresent their scope or validity.

For immediate danger, serious injury, violence, fire, a missing person or another emergency in progress, move to safety and contact local emergency services first. After urgent needs are addressed, report the matter through Qembara’s urgent route. Non-emergency conduct, content, discrimination, review, fraud or Muslim-friendly claim concerns may be reported through the ordinary support route.

Reports should be made honestly and include the Booking or Listing, what happened, when and where, current risk and relevant records where safely and lawfully available. A report may be made without confronting the other party where confrontation would be unsafe or inappropriate. Knowingly false or manipulated reports may themselves breach these Standards; an unproven good-faith report does not.

Qembara assesses the available information, seriousness, immediacy, vulnerability, intent, impact, recurrence, cooperation, remediation and continuing risk. Depending on the circumstances, Qembara may educate, warn, remove content, require correction, cancel a Booking, restrict features, suspend or remove a Listing or account, withhold or adjust a payout only as permitted by the Payment and Host Terms, or refer a matter to an authority where required or lawfully appropriate.

Serious conduct may justify immediate action without a prior warning. Interim action is precautionary and does not by itself establish fault. Where lawful and safe, Qembara will give notice of the main issue, a reasonable opportunity to respond, the main basis for a final Platform decision and an available internal-review route. Qembara’s Platform decision does not finally determine criminal, regulatory or civil liability.

Qembara seeks consistent, proportionate enforcement without unlawful discrimination. It may consider credible conduct connected to the Platform even if part of it occurs offline, where there is a material link to user safety, trust or an Experience. Mandatory rights, authority reporting and access to lawful advice or support are not restricted.