The shared standards that keep Qembara welcoming, safe and trustworthy.
Important
These Community Standards set the minimum conduct, trust, safety and service expectations for everyone who uses the Platform or takes part in an Experience. They apply together with the Guest Terms, Host Terms, Host Code of Conduct, Listing & Prohibited Activities Policy, Safety & Incident Policy, Privacy Policy, Reviews & Content Policy, Payment Terms and Cancellation and Refund Policy. In an emergency, contact local emergency services first and follow the Safety & Incident Policy.
Simple Summary
Treat people, cultures, faiths and places with respect. Be honest, reliable and safe. Everyone is welcome, whatever their faith or background. Qembara Experiences are Muslim-friendly, which means clear, accurate information about food, alcohol, prayer, modesty and gender-sensitive arrangements so each Guest can choose with confidence. Respect privacy and never photograph or record someone without consent. Keep Bookings, payments and messages on Qembara. Report concerns through Qembara Support, which is available 24 hours a day, 7 days a week. This summary is for convenience only; if it conflicts with the full Standards, the full Standards apply.
These Community Standards of QEMBARA EXPERIENCES PRIVATE LIMITED, a company incorporated in Singapore with Company Unique Entity (UEN) Number 202645696M (Qembara, we, us or our), apply to everyone who uses the Platform or takes part in an Experience, including Guests, Participants, Hosts and Host personnel. They cover public and private Platform content, messages, profiles, Listings, reviews, Bookings and conduct connected with an Experience before, during and after delivery.
These Standards use the defined terms in the Guest Terms, Host Terms and Payment Terms. They are provided in English. This does not limit any language-related right required by law.
Qembara welcomes Guests and Hosts of all faiths, beliefs, nationalities and backgrounds. No one may discriminate unlawfully, harass, shame, exclude or provide an inferior service because of race, ethnicity, nationality, religion or belief, sex, gender, disability, age, family status or another characteristic protected by applicable law, as stated in section 13 of the Guest Terms and section 11 of the Host Terms. In particular:
No abuse: do not use slurs, stereotypes, degrading jokes, unwanted religious pressure, hostile gestures, intimidation, bullying, stalking, doxxing or repeated unwanted contact.
No assumptions: do not refuse a Booking or change terms because of an assumption about a person’s identity, faith, dress, language, nationality or background.
Participation restrictions: a restriction linked to a protected characteristic, such as a women-only, men-only or family-only Experience, is permitted only where it is lawful in the Experience location, necessary for a legitimate safety, privacy or safeguarding purpose, proportionate, stated in the Listing title, disclosed before Booking, applied consistently and approved by Qembara where required.
Freedom of belief: respect local cultural and religious practices. No one is required to adopt a faith, take part in worship or disclose religious beliefs as a condition of using the Platform.
Every Listing must meet the Qembara Muslim-Friendly Baseline in the Host Code of Conduct and the Listing & Prohibited Activities Policy, as stated in section 6 of the Host Terms. An Experience is not eligible where consuming, tasting, preparing, serving or promoting alcohol, pork, lard or non-halal meat is a material activity or included feature. Muslim-friendly does not mean every Experience is halal-certified, alcohol-free, gender-segregated or identical across markets. The Listing must state what is and is not provided so each Guest can make an informed choice.
4.1 Food, ingredients and alcohol. Qembara uses the three labels in section 15 of the Guest Terms:
Halal-certified: Qembara has checked a current certificate from a recognised authority, such as MUIS in Singapore or BPJPH in Indonesia, covering the food and supplier concerned.
Halal options: the Host states that halal food is available; it is not independently certified.
Alcohol-free: no alcohol is served during the Experience.
Hosts must never describe uncertified food as halal-certified. “Pork-free” or “no pork added” is not the same as halal. Hosts must disclose before Booking any alcohol used as an ingredient, alcohol served to others at the venue, shared kitchens or utensils and known material cross-contact limitations, and must not guarantee zero cross-contact unless the process supports it. A Host must not substitute an ingredient, caterer or venue that changes a label after Booking without clear notice and the Guest’s agreement; the Guest’s cancellation and refund rights remain available, and failure to deliver a confirmed halal or Muslim-friendly arrangement may be a Material Issue under section 7 of the Cancellation and Refund Policy.
4.2 Prayer, timing and religious observance. Where reasonably practicable, identify nearby prayer facilities or provide a clean, appropriate space and reasonable time for prayer, and state clearly if no suitable arrangement is available. Plan and communicate sensitively around prayer times, Friday prayer, Ramadan fasting, Eid and local religious observances. Do not presume that every Muslim Guest observes in the same way.
4.3 Modesty, privacy and interaction. Disclose clothing, changing, spa, wellness, swimming, performance, physical-contact and mixed-gender conditions that may materially affect a Guest’s decision. Offer gender-sensitive arrangements where promised, required by law, or reasonably practicable and material to the Experience, and advertise a women-only, men-only, family-only or private arrangement only if it can be delivered lawfully and as described. Physical contact, entry into private changing areas, photography and recording require an appropriate lawful basis and specific consent. A Booking is never consent to photography or marketing use.
4.4 Accuracy of Muslim-friendly claims. A Muslim-friendly or halal label describes disclosed features. It is not a religious ruling, guarantee, endorsement or certification by Qembara. Hosts remain responsible for the truth and legality of every claim. Qembara may request certificates, supplier information, ingredient records, photographs or other proportionate evidence; qualify or remove a label; pause a Listing; or require corrective action.
Prohibited harm: violence, threats, coercion, sexual misconduct, exploitation, trafficking, child sexual abuse or exploitation, weapons used to intimidate, and conduct intended to cause harm are prohibited.
Sexual boundaries: unwanted sexual comments, gestures, exposure, touching, kissing, requests or pressure are prohibited. Consent must be informed, voluntary, specific, reversible and given by a person with capacity. Silence, prior contact or a Booking is not consent.
Impairment and risk: do not take part while materially impaired, encourage dangerous misuse of alcohol or substances, conceal a material safety condition, bypass required equipment, or pressure someone to continue after they withdraw.
Host safety duties: Hosts must follow the Safety & Incident Policy and sections 16 to 18 of the Host Terms, give truthful preparation and suitability information, use appropriately qualified personnel and stop or modify delivery when continuing would create an unreasonable risk.
6.1 Host standards. Hosts must:
Describe accurately: the Experience, Host, delivery personnel, location, duration, accessibility, inclusions, exclusions, risks, cultural conditions, price and availability.
Honour Bookings: keep confirmed Bookings and refund or remediation obligations. Do not ask a Guest to cancel on your behalf, move payment off Platform, impose an undisclosed condition or replace the essential Experience without agreement.
Be prepared: communicate material changes promptly, arrive on time, maintain reasonable cleanliness and hygiene, and treat Guest property and information with care.
Avoid unsupported claims: do not make claims about qualifications, awards, certification, safety, halal status, accessibility, affiliation, charity, sustainability or social impact that you cannot support.
6.2 Guest and Participant standards. Guests and Participants must:
Book accurately: provide accurate Booking information, follow disclosed participation, safety, dress, venue, cultural and religious-respect requirements, and communicate material needs by the stated deadline.
Take part respectfully: arrive on time, supervise included minors or persons requiring assistance, respect the Host, other Participants, the venue, community and property, and pay only through Qembara.
Avoid disruption: do not bring an undisclosed extra Participant, interfere with delivery, damage property, steal, behave recklessly or demand an undisclosed service or exception.
Consent to record: do not record, photograph or publish another person, a child, a private space, religious observance, an incident, identification or personal information without the consent or lawful basis required, as stated in section 15 of the Privacy Policy.
Share only what is needed: do not share private contact, location, identity, health, payment or Booking information except where reasonably necessary and permitted by the Privacy Policy or law. Hosts must not sell, rent or trade Guest or Participant data or use it for unrelated marketing, as stated in section 20 of the Host Terms.
Collect only what is needed: Hosts may request only information reasonably required for lawful and safe delivery. Sensitive information must not be copied into public Listing text or ordinary messages where a secure channel is provided.
Technology-enabled threats: account compromise, fraudulent meeting-point changes, impersonation, doxxing and location exposure are prohibited and should be reported promptly.
Content includes Listing text, profiles, messages, reviews, photographs, audio, video and AI-generated or AI-edited material. It must not be illegal, fraudulent, hateful, sexually exploitative, threatening, privacy-invasive, misleading or designed to evade these Standards. The Reviews & Content Policy and section 17 of the Guest Terms apply. In particular:
Genuine reviews: reviews must reflect a genuine Booking or Experience and the reviewer’s own experience. Do not fabricate, coordinate, buy, sell or exchange a review or rating.
No coercion: do not threaten a negative review, refund denial, Payout action, complaint withdrawal or another consequence to obtain money, silence, favourable treatment or a review change.
Fair criticism: constructive criticism of service, safety, cultural or Muslim-friendly delivery is permitted. A report or negative opinion does not breach these Standards merely because it is unwelcome.
No misuse: do not use content to advertise an off-Platform transaction, scrape data, send spam, distribute malware, infringe intellectual property or manipulate search or ranking.
Genuine accounts: use accurate account information and do not impersonate another person, create duplicate accounts to evade a restriction, misuse another person’s payment method or submit false documents.
Stay on Platform: do not divert a Booking or payment off Platform, conceal a fee, manipulate availability or price, create a sham Booking, collude on chargebacks, abuse refunds or credits, or exploit a technical error. Qembara will never ask anyone to pay by bank transfer, cash, gift card, cryptocurrency or a payment link outside the Platform, as stated in section 16 of the Guest Terms.
No interference or retaliation: do not interfere with another user’s access, investigation, evidence or report. Retaliation against anyone who raises a good-faith concern or takes part in a review is prohibited.
Limited checks: identity, qualification, certificate or badge checks are limited checks, not guarantees. Users must not misrepresent their scope or validity.
For immediate danger, serious injury, violence, fire, a missing person or another emergency in progress, move to safety and contact local emergency services first (Singapore: 999 police, 995 ambulance and fire; Indonesia: 112; Saudi Arabia: 911; Malaysia: support@qembara.com). Once urgent needs are addressed, report the matter to Qembara as described in section 4 of the Safety & Incident Policy.
Qembara Support is available 24 hours a day, 7 days a week, through in-app chat and a phone or WhatsApp line, with a target first response of 15 minutes for urgent matters, as stated in section 27 of the Guest Terms. Support is provided in English, Bahasa Indonesia, Bahasa Melayu and Arabic. Non-emergency conduct, content, discrimination, review, fraud or Muslim-friendly claim concerns can be reported through the Help Centre, in-app chat or support@qembara.com. Anyone, including a person without a Qembara account, may report a concern by writing to support@qembara.com; reports involving a child or vulnerable person should be marked “Safeguarding” and are handled as a priority.
Reports should be honest and include the Booking or Listing, what happened, when and where, any current risk and relevant records where safely and lawfully available. A report may be made without confronting the other party where that would be unsafe or inappropriate. A knowingly false or manipulated report may itself breach these Standards; an unproven good-faith report does not.
Qembara assesses the available information, seriousness, immediacy, vulnerability, intent, impact, recurrence, cooperation, remediation and continuing risk. Depending on the circumstances, Qembara may educate, warn, remove content, require correction, cancel a Booking, restrict features, suspend or remove a Listing or account, hold or adjust a Payout only as permitted by the Host Terms and Payment Terms, or refer a matter to an authority where required or lawfully appropriate.
Serious conduct may justify immediate action without a prior warning. Interim action is precautionary and does not by itself establish fault. Where lawful and safe, Qembara will give notice of the main issue, a reasonable opportunity to respond and the main basis for a final Platform decision. A materially affected user may request one review within 14 calendar days of the determination. Qembara aims to complete an urgent review within 48 hours and an ordinary review within 14 calendar days, as stated in section 22 of the Guest Terms and section 15 of the Host Terms. Qembara’s Platform decision does not determine criminal, regulatory or civil liability.
Qembara aims for consistent, proportionate enforcement without unlawful discrimination. It may consider credible conduct connected to the Platform even if part of it occurs offline, where there is a material link to user safety, trust or an Experience. Mandatory rights, authority reporting and access to lawful advice or support are not restricted.
Qembara may update these Standards for legal, safety, operational or product changes and will show the new effective date and archive earlier versions. For questions, contact support@qembara.com or the Help Centre.
QEMBARA EXPERIENCES PRIVATE LIMITED operates the Qembara Platform and provides marketplace, booking, payment-facilitation and support services. Except where a Listing expressly identifies Qembara as the supplier, Qembara is not the Host and is not a party to the Experience Contract.