Qembara operates the marketplace and handles booking support, payments, refunds, complaints and safety reports. The host delivers the experience itself — but you do not need to work out who is responsible before getting in touch. Start anywhere below.
The fastest way to reach us. Message the Qembara team in the app and the whole thread stays with your account, so you never have to explain your booking twice. You need to be signed in.
Start a chatPrefer a tracked request with a reference you can quote? Raising a ticket attaches everything to the booking and opens a chat thread alongside it.
Open a support ticketIf anyone is in immediate danger, contact local emergency services first. Then report it to us so we can act on the booking, the listing and the host.
Report a safety concernComplaining is free and will never count against you. See how to resolve things with the host, how Qembara Support handles a complaint, and the outside options if you disagree with our decision.
Read the Complaints and Dispute Resolution PolicyAnswers to common questions about booking, payment, cancellations and hosting, without needing to contact us.
Browse the help centreEmail and WhatsApp reach the same team, but neither is tied to your account — we may have to ask you for booking details that in-app chat already carries. For anything about a booking, payment or refund, chat is faster.
QEMBARA EXPERIENCES PRIVATE LIMITED operates the Qembara Platform and provides marketplace, booking, payment-facilitation and support services. Except where a Listing expressly identifies Qembara as the supplier, Qembara is not the Host and is not a party to the Experience Contract.