Review and Content Policy

Qembara uses reviews and content to help Guests make informed choices, help Hosts improve and protect trust in locally hosted Experiences. This Policy applies to reviews, ratings, Host responses, Listings, profiles, messages, photographs, audio, video, captions, translations, reports and other content submitted to or displayed through Qembara.

Reviews express individual opinions and do not guarantee identical future performance. Qembara may moderate content under this Policy, but publication does not mean that Qembara adopts, verifies or endorses every statement. Immediate danger, safeguarding or serious incidents follow the Safety and Incident Policy first.

A low rating, complaint, refund request, chargeback, incident report or dispute does not by itself prove misconduct or make a review invalid. Review, safety, refund, payout and account decisions must be assessed separately.

Where disability or access needs prevent independent submission, Qembara may provide an approved assisted-submission process that records the Booking Guest’s instructions and confirmation without allowing the assistant to choose the rating, sentiment or substantive content.

At launch, one consolidated public review is permitted per Booking to reduce manipulation and attribution risk. Verified Participants retain direct private reporting rights. Trust & Safety must review this model after six months against review volume, group-Booking fairness and fraud data before any expansion to Participant reviews.

• Describe the reviewer’s own first-hand Experience, including what was delivered, timing, communication, Host conduct, venue, accessibility, safety, food, Muslim-friendly commitments and other matters reasonably relevant to a future Guest.
• Use honest opinion and accurate factual context. A reviewer may express dissatisfaction, strong criticism or a culturally or religiously relevant concern without being required to use favourable language.
• Identify material limitations fairly. Do not present an allegation, inference or second-hand account as an established fact where the reviewer does not reasonably know it to be true.
• Use the Qembara support or safety route—not the review—as the primary channel for urgent danger, refund administration, payment details, evidence containing personal data or allegations requiring restricted handling.

• Do not fabricate a Booking, review, rating, image or response; impersonate another person; review an Experience not attended; or submit content on another person’s behalf without Qembara’s approved accessibility assistance process.
• Do not buy, sell, exchange, coordinate or condition a review or rating. A discount, refund, gift, benefit, reciprocal review, favourable treatment or promise not to act must not depend on review content, silence or withdrawal.
• Do not threaten a negative review to obtain compensation or threaten refund denial, payout action, cancellation, retaliation or inferior service to obtain a favourable review or removal.
• A Host, employee, contractor, family member, business affiliate, materially connected party or direct competitor must not review the affected Listing. Disclose any other relationship that could reasonably affect independence.
• A Host may invite all eligible Guests to review using neutral language. Selectively asking only satisfied Guests, directing the score or repeatedly pressuring a Guest is prohibited.
• At launch, Qembara, Hosts and third parties must not provide a prize, voucher, loyalty point, donation or other benefit for submitting a review. Any future Qembara incentive programme requires Legal approval, equal availability to all eligible reviewers, sentiment-neutral terms and prominent disclosure, and must not depend on publication or rating.

Listings, profiles and Experience media must also comply with the Listing / Prohibited Activities Policy. Where policies overlap, apply the rule that provides the stronger lawful protection against deception, harm, exploitation or privacy intrusion.

• Do not publish another person’s full name, contact information, non-public residential address, payment information, identification number, health information, religious practice, private communication or other information creating unnecessary privacy or safety risk. A person may proportionately disclose their own information after a clear warning and may request later redaction.
• Featured subjects or people recorded in a private setting require the permission and lawful basis applicable to that use. Incidental background capture in a public setting must still be proportionate and respectful. A Booking is never consent to recording, publicity or marketing. Minors require the necessary parent or guardian permission and child assent where appropriate.
• Do not publish graphic injury, sexual violence, child safeguarding, medical, emergency or other sensitive evidence in a public review. Provide it through Qembara’s restricted reporting route. Qembara may preserve the original while redacting only the unsafe element where the remaining content remains useful and fair.
• Nothing in this Policy prevents a person from contacting emergency services or an authority, obtaining medical or legal advice, seeking support, preserving evidence, making a protected disclosure or exercising a right that cannot lawfully be restricted.

Qembara’s mandatory Muslim-Friendly Baseline governs Listings and delivery. Reviews may accurately describe whether promised food, alcohol, prayer, modesty, privacy, gender-sensitive or photography conditions were delivered. Qembara will not remove a relevant review merely because it raises a Muslim-friendly concern or is uncomfortable for the Host.

• Moderators must distinguish: observable arrangements, such as alcohol presence or prayer access; the Host’s contractual representations; and third-party halal or other certification claims. Each category requires evidence appropriate to the claim and must not be treated as a religious ruling by Qembara.
• Do not falsely claim that Qembara, the reviewer or another user has issued a religious ruling or halal certification.
• Do not use religious language to harass, shame, exclude or degrade another person or faith. Respectful disagreement and first-hand factual criticism remain permitted.
• A Host response may clarify verified certification scope or observable arrangements, but must not expose the Guest’s religion, dress, dietary request, prayer practice or private communication unnecessarily.

Any automated review tag, highlight or summary must be labelled, traceable to eligible source reviews, refreshed after removal or material change, separated from Host responses unless disclosed, and subject to a correction route. It must not infer religion, health or other sensitive characteristics.

Qembara aims to preserve useful expression. It may publish, decline, redact, label, restrict, remove or restore content under this Policy. Qembara will use the least intrusive effective measure: redact a prohibited personal detail rather than remove the whole review where the remainder is authentic, relevant and understandable.

• Qembara will not remove a review merely because a Host disputes it, it is negative, the rating differs from the text, it mentions a matter outside the Host’s control that may be relevant, or it expresses a subjective opinion.
• Qembara does not ordinarily decide private factual disputes between Guest and Host solely through review moderation. The Host may provide a compliant public response. Serious allegations may be routed to the Safety and Incident Policy without requiring public disclosure.
• Qembara must not rewrite content to change meaning. It may make an agreed technical correction, redact prohibited content, apply a label or invite a corrected resubmission. A curable breach should not force a user into an appeal merely to remove a personal detail, link or other separable defect.
• A defamation, illegality or rights request does not automatically justify removal. The claimant must provide verified identity and authority, the exact content or URL, jurisdiction, legal basis and supporting material. Qembara will distinguish opinion from fact, consider first-hand basis, invite a counter-notice where lawful, control repeat claims, preserve required evidence and comply with binding orders using the least proportionate restriction.

A user may report a review, response, Listing, profile, message or media through the configured content-reporting control or Help Centre. A report does not guarantee removal. Repeated duplicative or knowingly abusive reporting may be restricted only after documented review and notice where appropriate; no restriction may block good-faith safety, safeguarding, legal, privacy, intellectual-property or authority reports.

Abusive-reporting restrictions require objective indicators, documented warning where safe, senior approval, a defined duration and reinstatement route, and periodic disparate-impact review. Emergency, authority, safeguarding, privacy and intellectual-property reporting routes remain available.

Users retain ownership of their content. The applicable Guest or Host Terms define Qembara’s licence. The permitted use depends on the content surface and purpose; submission of private or restricted content never converts it into public or promotional content. Qembara will not materially change meaning. A review submission is not consent to paid advertising.

The submitting user must have the rights and permissions required for the content. A report of alleged infringement must identify the protected work or right, the disputed content, the basis of the claim and sufficient contact information. Qembara may restrict content while assessing a credible claim and preserve it where necessary for evidence or legal compliance.