Host Code of Conduct

Qembara connects Guests with locally hosted Experiences. This Code translates Qembara’s Host Terms and Community Standards into the minimum conduct and service duties expected from every Host and every person engaged by a Host. It applies when creating or managing a Listing, communicating with a Guest, preparing and delivering an Experience, handling an incident, and following up after delivery.

The Host remains the independent supplier of the Experience and is responsible for its personnel, venues, equipment, permits, insurance, safety and lawful delivery. This Code does not replace the Host Terms or applicable law. A confirmed Booking must be delivered according to the Listing, Booking Confirmation and policies recorded for that Booking.

• Hold every licence, permit, registration, insurance, certification, venue approval and professional qualification required for the Experience, location, food, transport, equipment and personnel. Notify Qembara promptly of expiry, suspension, restriction or material change.
• Use the real legal supplier identity and disclose the Host, co-host, assistants, subcontractors and material third-party providers as required. The person delivering must be the disclosed Host or approved personnel.
• Describe the itinerary, duration, local time, meeting point, capacity, language, accessibility characteristics, physical demands, age or skill requirements, inclusions, exclusions, equipment, transport, food, allergens, material risks and cancellation terms accurately.
• Use recent, representative images and media. Do not use editing or AI to add features, conceal risks or materially misrepresent the venue, Host, food, group, equipment or outcome.
• Include every unavoidable Host charge in the displayed Host Amount. Optional extras must be genuinely optional, clearly priced and never imposed after Booking.
• Keep availability and capacity accurate. Do not knowingly double-book, accept beyond safe capacity or publish dates that cannot be fulfilled.

Qembara’s Muslim-Friendly Baseline is a service-design and disclosure standard, not a test of the Host’s or Guest’s faith and not a religious ruling by Qembara. Hosts of every background may qualify. Guests of every faith are welcome and must receive the same respectful service, subject only to lawful, necessary and proportionate participation conditions disclosed before Booking.

4.1 Mandatory baseline

• Treat Islamic beliefs, worship, dress and practices respectfully. Do not pressure any person to disclose, adopt or perform a religious belief or practice.
• Disclose food status precisely, including halal certification, halal ingredients without certification, unverified food, pork or lard, non-halal meat, alcohol as an ingredient or beverage, shared preparation areas or utensils, and known cross-contact limitations.
• Do not create undisclosed exposure to pork or alcohol. If either is integral to the Experience or venue, state this prominently before Booking and do not represent the Experience as meeting the Qembara Muslim-Friendly Baseline unless Qembara has approved the specific presentation.
• Where timing makes prayer reasonably relevant, state what time or nearby facility can be accommodated. If no suitable arrangement exists, disclose that fact; do not promise a prayer space that has not been verified.
• Disclose dress, changing, spa, swimming, performance, physical-contact, privacy and mixed-gender conditions that may materially affect informed choice. Deliver any promised private or gender-sensitive arrangement exactly as confirmed.
• Obtain specific, freely given and reversible consent before photography, recording or non-essential physical contact. A Booking is never consent to photography, publicity or marketing use.

4.2 Verified attributes

4.3 Prohibited claims and conduct

• Do not describe “pork-free,” vegetarian, seafood-only or “no pork added” as equivalent to halal.
• Do not use an expired, revoked, altered, copied or out-of-scope certificate, logo or approval. Do not display a certification mark without authority.
• Do not substitute a non-compliant ingredient, caterer, venue, guide or gender-sensitive arrangement after Booking without prompt disclosure and the Guest’s agreement where required. Preserve applicable cancellation and refund rights.
• Do not refuse, shame or provide inferior service based on a Guest’s actual or perceived faith, dress, nationality, ethnicity, sex, disability or other protected characteristic.

• Review the Booking, Participant count and disclosed needs through authorised channels. Request only information reasonably necessary for lawful and safe delivery.
• Confirm the venue, weather, route, transport, equipment, food, staffing, communications and emergency arrangements. Reassess after any material change.
• Use clean, maintained and suitable equipment and premises. Remove or isolate hazards that can reasonably be controlled, and disclose inherent or non-obvious risks that remain.
• Ensure Host personnel understand the Listing, roles, emergency plan, Guest boundaries, child safeguards, privacy duties and Muslim-friendly commitments.
• Communicate any material change promptly through Qembara. Do not change price, date, time, location, provider, essential activity or significant condition without the Guest’s prior agreement and the remedies required by policy.

• Start and end at the advertised time, attend the stated meeting point, remain reasonably contactable and provide the promised activity, inclusions and level of service.
• Give clear safety instructions, check that required equipment is used, observe relevant conditions and adjust, pause or end delivery when continuing would create an unreasonable risk.
• Never pressure a Guest to continue, exceed a disclosed ability or accept unwanted contact. Respect withdrawal of consent and provide a safe practicable exit where circumstances allow.
• Do not deliver while materially impaired; encourage dangerous use of alcohol or substances; carry or use an unlawful, undisclosed or unsafe weapon; or tolerate violence, harassment, sexual misconduct, exploitation or trafficking.
• Protect children and vulnerable Participants. Avoid unauthorised private communications, unnecessary isolation or contact, secret-keeping, sexualised conduct, gifts intended to create dependency, and collection of unnecessary child information.
• Respect public places, communities, cultural sites, private property and the environment. Follow venue rules and leave locations reasonably clean and undamaged.

When there is immediate danger, the Host must move people away from danger where safely possible, contact local emergency services, follow responder instructions and provide reasonable first response within the Host’s competence. Qembara support is not a substitute for police, fire, ambulance, medical, security or other emergency services.

• Report any death, serious injury, emergency-service attendance, missing person, safeguarding concern, alleged sexual misconduct, significant property damage, authority attendance or continuing material danger immediately after urgent needs are addressed and, wherever reasonably possible, within 24 hours. Explain any delay.
• Preserve relevant messages, attendance, photographs, equipment, records and other evidence lawfully and safely. Do not alter records, coach witnesses, pressure a reporter, conduct an amateur sensitive-case interview or circulate graphic material unnecessarily.
• Follow Qembara’s Safety and Incident Policy, cooperate with lawful directions and document whether any instruction to pause or end an Experience was acknowledged and followed.
• Never retaliate against a Guest, reporter or witness, or offer money, a refund, credit or another benefit in exchange for silence or withdrawal of a good-faith report.

• Treat every Guest and Participant with dignity. Harassment, hate speech, threats, intimidation, humiliation, stalking, doxxing, sexual misconduct and unwanted religious pressure are prohibited.
• Do not reject, cancel, alter terms or deliver an inferior service because of a protected or personal characteristic, including race, ethnicity, nationality, religion or belief, sex, sexual orientation, gender identity, disability, age, pregnancy, marital or family status, or another characteristic protected by applicable law.
• A participation restriction linked directly or indirectly to a protected characteristic is permitted only when lawful, necessary for a legitimate safety, privacy or safeguarding purpose, proportionate, disclosed before Booking, applied consistently and not reasonably addressed by an accommodation or less restrictive option. Qembara may require prior approval and evidence.
• Describe accessibility characteristics and activity demands factually. Encourage early notice of support needs, but do not treat late notice as automatic permission to refuse, discriminate or cancel without considering reasonable and practicable alternatives.

• Use Qembara messaging for Booking-related communication unless an approved exception is reasonably necessary for emergency, accessibility, safe venue access or lawful documentation. The exception does not permit off-Platform payment or fee avoidance.
• Do not seek passwords, full payment credentials or unnecessary identity, health, religion, precise location or child information. Use Guest data only for the relevant Booking, lawful delivery and permitted records; protect it from unauthorised access and delete or return it when no longer lawfully needed.
• Do not publish a Guest’s image, name, contact details, health, identity, religious practice, Booking or incident without the consent or legal authority required for that use.
• Nothing in this Code prevents any person from contacting emergency services or an authority, obtaining medical or legal advice, seeking support, preserving or providing evidence, making a protected disclosure or exercising a right that cannot lawfully be restricted.

• Do not divert an introduced Booking or payment off Qembara, request an undisclosed fee or deposit, misuse payment information, manipulate price or availability, create a sham Booking, abuse refunds or credits, collude on a chargeback or exploit a technical error.
• Do not ask a Guest to cancel on the Host’s behalf. Follow the Cancellation and Refund Policy and respond promptly when Qembara requests information about a cancellation, claim, refund or payout.
• Reviews must be genuine and independent. Do not fabricate, buy, exchange, coordinate, incentivise, suppress, threaten or condition a refund or benefit on a review, rating, silence or complaint withdrawal.
• Do not impersonate another person, submit false or altered records, use duplicate accounts to evade action, interfere with evidence or misstate a verification, badge, affiliation or Qembara decision.

• Promptly report and address a material shortfall, lost property, damage, injury, complaint, privacy issue or Muslim-friendly commitment failure. Do not conceal the matter or create a misleading record.
• Retain only records required by law or Qembara policy, protect them appropriately and cooperate with lawful refund, safety, quality, tax or regulatory review.
• Review recurring feedback, cancellations, late starts, incidents, complaints and low ratings; correct root causes before accepting further Bookings where continuing delivery would repeat a material risk or misrepresentation.

Qembara may assess Listing content, messages, Booking records, Guest reports, Host responses, ratings, incidents, evidence and lawful third-party information. It considers seriousness, immediacy, vulnerability, intent, impact, recurrence, cooperation, remediation and continuing risk. A report or interim restriction does not by itself establish fault.

Depending on the circumstances, Qembara may educate, warn, require correction or training, remove content or a claim, cancel a Booking, restrict a Listing or account, pause publication, require evidence, apply payment controls authorised by the Host and Payment Terms, or suspend or remove a Host. Safety, refund, payout and conduct decisions remain separately reasoned and recorded.

Where appropriate and lawful, Qembara will give the Host notice of the material concern, a reasonable opportunity to respond and access to the approved internal-review process. Immediate or interim action may be taken without prior notice where reasonably necessary to protect a person, evidence, the Platform or compliance with law. Popularity, revenue or Host status does not override evidence or safety.