Listing and Prohibited Activities Policy

This Listing & Prohibited Activities Policy of QEMBARA EXPERIENCES PRIVATE LIMITED, a company incorporated in Singapore with Company Unique Entity (UEN) Number 202645696M (Qembara, we, us or our), applies to a Listing’s title, description, images, itinerary, inclusions, location, Host and personnel, linked venue, communications and actual delivery.

Qembara curates locally hosted Experiences that are lawful, authentic, safe, respectful and suitable for its community. Qembara may apply a stricter standard than local law where reasonably necessary to protect people, animals, communities, cultural sites, the Platform or Qembara’s Muslim-friendly proposition. Publication or approval does not guarantee continuing eligibility. This Policy uses the defined terms in the Host Terms and Guest Terms. It is provided in English. This does not limit any language-related right required by law.

Standard: eligible under ordinary Listing, quality, safety and Muslim-friendly controls. The Listing may proceed through normal review; Qembara may still request evidence.

Restricted: potentially eligible only after category-specific evidence, approval and continuing controls under section 6. It must not be published, materially changed or delivered until approval is recorded.

Not accepted: a lawful activity that does not meet Qembara’s curation, authenticity, Host-expertise, local-connection or quality requirements. This is not a finding of misconduct, and the Host may submit a materially improved proposal.

Prohibited: not eligible for listing or delivery through Qembara, whether free, paid, bundled or arranged after contact. Qembara will reject, remove or stop the activity, and related account or safety action may follow.

Qembara decides the Platform classification. A Host must not divide, rename, omit, disguise or move part of an activity off Platform to avoid this Policy. Where one Experience contains several activities, the strictest applicable classification governs the affected component and may govern the whole Listing.

Genuine Experience: offer a genuine hosted Experience with clear participant value, a defined itinerary and meaningful Host involvement. A Listing must not exist mainly to collect money, donations, leads, deposits, memberships or product orders.

Real Host: identify the real Host and disclose approved co-hosts, assistants and material third-party providers, as stated in section 19 of the Host Terms. The Host must have relevant knowledge, competence and authority to deliver the Experience.

Accurate description: describe the activity, timing, meeting point, route, venue, capacity, language, accessibility, physical demands, age or skill requirements, inclusions, exclusions, food, transport, equipment, physical contact, privacy conditions, material risks, cancellation setting and every unavoidable Host charge accurately.

Honest media: use recent, representative media. Do not use AI, editing, stock or staged content to invent features, conceal hazards, misstate certification, impersonate a person or distort the likely Experience.

Licences and insurance: hold all required licences, permits, registrations, qualifications, insurance, venue permissions and third-party approvals, covering the actual Host, activity, location, date and delivery model, as set out in section 17 of the Host Terms.

Muslim-Friendly Baseline: meet the Qembara Muslim-Friendly Baseline in section 5, which is a mandatory eligibility requirement, not an optional badge or a religious ruling.

Safe delivery: provide a clean and suitable venue, capable personnel, maintained equipment, risk controls and an emergency plan proportionate to the activity. Qembara support is not an emergency service.

4.1 Illegal, criminal or evasive activity.

Unlawful activity: any activity, venue, service, product, instruction or transaction that is unlawful where promoted, booked or delivered, or that helps anyone evade permits, immigration, customs, sanctions, tax, licensing, age, security or authority requirements.

Wrongdoing: theft, vandalism, trespass, unauthorised access, bribery, fraud, counterfeiting, document falsification, hacking, surveillance abuse, doxxing, trafficking, smuggling, money laundering or instruction intended to enable wrongdoing.

Border evasion: helping a Participant bypass border, visa, customs or immigration controls. An Experience may lawfully cross an international border only as permitted under section 6.2 and section 18 of the Host Terms.

4.2 Exploitation, sexual services and abuse.

Sexual services: pornography, commercial sexual activity, sexual or erotic services, sexualised touching, prostitution, escorting or any activity designed to facilitate sexual exploitation, even where locally legal.

Exploitation of vulnerable people: child exploitation, voluntourism involving access to vulnerable children, orphanage visits, private access to children for entertainment, forced or exploitative labour, trafficking, grooming or activities that commoditise vulnerable people.

Hate and degradation: hate, humiliation, harassment, coercive religious activity, discriminatory exclusion, violence, threats, hazing or conduct intended to degrade a person or community.

4.3 Weapons, violence and dangerous substances.

Weapons: sale, manufacture, transfer or participant use of firearms, ammunition, explosives or incendiaries; live-fire Experiences; combat, militia, paramilitary or tactical-weapons training; or any activity designed to injure, intimidate or evade security controls.

Drugs: illegal drugs; cannabis use or provision, even where locally lawful; recreational psychoactive substances; drug manufacture, cultivation, procurement or facilitation; or any Experience that promotes intoxication. Neutral historical, museum or public-health education may be Restricted if no substance is supplied or consumed.

Smoking: tobacco, vaping, shisha or other smoking-centred Experiences. Incidental smoke exposure at a third-party venue requires prominent disclosure and a reasonable avoidance option, and may still make the Listing ineligible where exposure is material.

Impairment and recklessness: activities conducted while the Host or responsible personnel are materially impaired, or that encourage dangerous consumption, unsafe challenges or reckless behaviour.

4.4 Medical, political and deceptive-purpose Listings.

Medical services: diagnosis, prescribing, surgery, injection, skin penetration, blood exposure, administration of prescription medicine, invasive cosmetic treatment, regulated healthcare, emergency care or any Listing presented as a substitute for licensed medical or mental-health services, including tattooing, piercing, cosmetic injections and microneedling. General education and eligible non-invasive wellness may be Restricted.

Political activity: political campaigning, fundraising, rallies, demonstrations, recruitment, partisan persuasion or mobilisation. Neutral cultural, civic or historical education may be eligible if it is not used to organise or solicit political activity.

Deceptive purpose: a Listing created mainly to collect donations, solicit investments, recruit into a scheme, sell a product, obtain personal data or generate leads without providing the represented Experience.

4.5 Animal, community, cultural and environmental harm.

Animal harm: animal cruelty, exploitative performance, fighting, harmful riding or handling, drugging, baiting, capture, illegal wildlife trade, unsafe feeding, breeding exploitation or contact that materially harms an animal or conservation objective.

Community harm: activities that exploit poverty, grief, disaster, conflict, sacred practice or vulnerable communities; enter private or restricted areas without permission; stage intrusive photography; or treat people as exhibits.

Cultural and environmental harm: illegal collection or damage of cultural objects, archaeological material, plants, wildlife or protected habitat; uncontrolled waste; environmental destruction; or access exceeding lawful site or community capacity.

4.6 Adult-themed content, nudity and extreme activities.

Adult content: adult entertainment, pornography, erotic performance, nude or semi-nude photography services, naturist recreation, nudity-centred activities or participation whose purpose or expected appeal is sexualised or adult-themed.

Incidental undressing: undressing necessary for an otherwise eligible massage, spa, wellness, changing or bathing activity is not automatically prohibited, but the activity is Restricted and requires advance disclosure, private facilities, appropriate draping, informed consent and verified gender-sensitive delivery where offered.

Extreme activities: BASE jumping, cliff jumping or diving outside a regulated venue, uncontrolled white-water activity, unsupported remote expeditions, active-conflict or disaster-zone access, avalanche terrain without an approved specialist framework, unauthorised underground or restricted-site access, and any activity whose thrill depends on evading safety or authority controls.

Every Experience published on Qembara must meet the Qembara Muslim-Friendly Baseline, as stated in section 6 of the Host Terms. The Baseline does not mean every component is halal-certified, gender-segregated or equipped with a prayer room. Guests of every faith are welcome and must receive equal, respectful service.

5.1 Mandatory eligibility. Every Listing must:

Respect faith: respect Islamic belief, worship, dress, modesty and dietary needs, and never pressure anyone to adopt, disclose or perform a belief or practice.

Disclose food precisely: disclose meat, alcohol used as an ingredient or served to others at the venue, certification, supplier information, preparation, utensils and known cross-contact limitations. “Pork-free”, vegetarian or seafood-only must never be described as halal.

Disclose conditions: where relevant, state prayer timing or nearby arrangements, privacy and mixed-gender conditions, dress and changing requirements, and any planned photography, recording or physical contact.

Consent: obtain freely given, informed, specific and reversible consent for planned physical contact, photography or recording. A Booking is never consent to publicity or marketing use.

5.2 Disqualifying conditions.

Alcohol, pork and non-halal meat: an Experience is not eligible where consuming, tasting, preparing, serving or promoting alcohol, pork, lard or non-halal meat is a material activity or included feature. Removing a label or disclosing the feature does not make it eligible.

Venue-incidental exception: Qembara may approve an exception only where the item is not included, used or promoted by the Experience; the Guest is not required to handle or serve it; reasonable avoidance or separation is practicable; and every limitation is prominently disclosed.

False claims and failed arrangements: false, expired, copied, altered or out-of-scope halal evidence; unauthorised use of a certification mark; concealment of material food status; hostility towards Islamic dress or observance; or failure to deliver a promised privacy or gender-sensitive arrangement disqualifies the Listing and may lead to Host enforcement.

5.3 Labels and arrangements. Qembara uses the three food and venue labels in section 15 of the Guest Terms and two confirmed arrangements:

Halal-certified: Qembara has checked a current certificate from a recognised authority, such as MUIS in Singapore or BPJPH in Indonesia, for the named provider, premises or products. The certifier and scope are stated, and broader certification is never implied.

Halal options: the Host states that halal food is available, with supplier information and kitchen, storage, utensil, oil, preparation and cross-contact limitations disclosed. It is not independently certified.

Alcohol-free: no alcohol is served, included, intentionally used or promoted during the Experience; relevant third-party venue limitations are disclosed.

Prayer arrangement: a verified location, access, timing, cleanliness, privacy and limitations.

Gender-sensitive arrangement: the personnel, space, timing and privacy configuration stated precisely. Any participation restriction must meet the conditions in section 11 of the Host Terms.

The categories in section 6.2 are not automatically permitted. Qembara may approve, condition, limit, suspend or refuse them based on the exact activity, market, Host competence, venue, participant profile and evidence. Approval of one Listing, Host, venue or date does not approve another.

6.1 Activity-risk classification.

Standard: low foreseeable harm; ordinary public or commercial setting; emergency help readily accessible; no regulated or specialist delivery. Approval: normal Listing review, with annual or change-triggered reverification.

Elevated: material physical, food, transport, privacy, child, animal or venue risk that can be controlled through defined operating requirements. Approval: by the category owner, for up to 12 months, with incident- and change-triggered review.

High: remote, specialist, rescue-dependent, high-consequence or highly regulated activity. Approval: by Trust & Safety, a subject-matter expert and Legal, for up to 6 months, with enhanced monitoring.

Prohibited: risk, exploitation, illegality, brand conflict or control dependency exceeds Qembara’s acceptable scope. No exception; the Listing is rejected or removed.

Risk classification considers remoteness, rescue time, altitude or depth, water conditions, weather, physical contact, participant age and ability, equipment dependency, regulated status, communications and access to emergency services. Insurance or popularity does not reduce the inherent risk class.

6.2 Restricted categories and minimum controls.

Outdoor, water, altitude or adventure (not otherwise Prohibited): qualified leader; objective participant criteria; capacity and leader ratio; weather and stop rules; maintained equipment; communications; emergency, rescue and evacuation plan; permits and insurance.

Transport, driving, boats and aircraft: licensed operator and vehicle; roadworthiness or seaworthiness; passenger capacity and seat control; insurance; route and emergency controls.

Cross-border Experiences: the Listing discloses before booking the route, transport operator, who arranges and pays for tickets, and the passport, visa, immigration and customs requirements; the operator is licensed; the schedule allows reasonable time for immigration and customs clearance; and the Host holds any licence required to arrange cross-border travel, as stated in section 18 of the Host Terms and section 15 of the Guest Terms.

Food, cooking and beverages: food-business compliance where required; hygiene and allergen controls; supplier traceability; age controls; precise Muslim-friendly and alcohol disclosures.

Non-invasive wellness, fitness, massage, beauty and planned physical contact: qualifications; contraindication and suitability process; hygiene; private facilities and draping; informed and reversible consent; safeguarding; no diagnosis, prescription, skin penetration or invasive treatment.

Children, families and vulnerable Participants: a responsible Booking adult present unless a separately approved child-service framework exists; guardian consent and child assent; supervision ratio; no private messaging, one-to-one isolation, overnight custody, unapproved transport or unverified release; photography and safeguarding controls.

Animals and wildlife: lawful possession and venue; recognised accreditation where applicable; species and activity welfare test; competent supervision; hygiene; safe distance and interaction; no forced contact, harmful loading, sedation for interaction or exploitative performance.

Cultural, religious, sacred or community access: documented authority or custodian permission; informed community consent where relevant; respectful narrative; fair-benefit evidence; dress, capacity and photography controls; no staged exploitation, conversion pressure or unauthorised donations.

Archery, martial arts, culinary, craft or traditional tools: lawful and competent instruction; secure storage; protective equipment; age and ability limits; supervised use; no firearms, explosives, live blades used against people, weapon sale or combat training.

Public land, events or regulated venues: written permission; capacity, crowd, security, accessibility and emergency controls; compliance with venue and authority conditions.

Neutral civic, historical, religious or sensitive-topic education: factual educational purpose; disclosed affiliation; no party advocacy, campaigning, petitions, fundraising, recruitment, mobilisation, hate, coercive worship, conversion pressure or exploitation of trauma.

A Restricted category is available in a market only once Qembara has activated it there, even if the activity is lawful locally.

Prior approval: the Host must obtain Qembara’s approval before materially changing the activity, Host or personnel, venue, route, capacity, equipment, food supplier, certification, transport, age range, participant conditions, risk profile or Muslim-friendly label.

Approval periods: every Restricted approval has an expiry date. Elevated approvals last up to 12 months; High-risk, child or vulnerable-person approvals up to 6 months; one-off event or venue approvals end with the approved dates. A shorter evidence expiry governs.

Automatic suspension: a Restricted approval expires or is suspended when a required licence, certificate, insurance, permission or qualification expires, is revoked, changes scope or cannot be verified, or when an incident or material complaint creates an unresolved continuing risk.

Affected Bookings: Qembara and the Host must identify the change and notify affected Guests, who may accept it, choose an eligible alternative or cancel for a full refund under section 4 of the Cancellation and Refund Policy. Silence is not agreement.

7.1 Incidental products and purchases. A good, ingredient, craft output, souvenir, equipment rental or other product may be included or offered only when it is subordinate to the hosted Experience, lawful and safe, described and priced in advance, not used to avoid Qembara fees, and compliant with applicable food, product, age and import requirements. Optional purchases must be genuinely optional. Multi-level marketing, investment solicitation, undisclosed commissions and pressure selling are prohibited.

Anyone, including a person without a Qembara account, may report a potentially prohibited, restricted or misrepresented activity through the Help Centre, in-app chat or support@qembara.com. Qembara Support is available 24 hours a day, 7 days a week, as stated in section 27 of the Guest Terms. Immediate danger must be reported first to local emergency services (Singapore: 999 police, 995 ambulance and fire; Indonesia: 112; Saudi Arabia: 911; Malaysia: support@qembara.com). Good-faith reporting, seeking support, contacting an authority or preserving evidence must never be obstructed or retaliated against.

Qembara may request evidence, hold publication, remove content or a label, restrict availability, cancel affected Bookings, require correction or training, suspend a Listing or account, or remove a Host. Interim action does not by itself establish fault and is reviewed regularly while it continues. Refund, Payout, safety and conduct decisions are reasoned separately under the applicable Qembara terms and policies.

Host response: within three calendar days for an ordinary Listing concern, and within 24 hours for an urgent safety, safeguarding, fraud or evidence request, as stated in section 15 of the Host Terms. Qembara may act sooner where risk requires.

Review: a Host may request one administrative review within 14 calendar days of the determination. Qembara aims to complete an urgent review within 48 hours and an ordinary review within 14 calendar days, as stated in sections 15 and 24 of the Host Terms.

Payout holds: only under section 9 of the Payment Terms, limited to the evidenced exposure, for up to 30 days and reviewed every 7 days. This Policy does not create any new right to retain funds.

Qembara may update this Policy for legal, safety, operational or product changes and will show the new effective date and archive earlier versions. For questions, contact support@qembara.com or the Help Centre.