What may be listed on Qembara, what may not, and what needs approval first.
Qembara curates locally hosted Experiences that are lawful, authentic, safe, respectful and suitable for its community. This Policy explains which Listings may be published, which activities require additional review and which activities are not permitted on Qembara. It applies to a Listing’s title, description, images, itinerary, inclusions, location, Host and personnel, linked venue, communications and actual delivery.
Qembara may apply a stricter standard than local law where reasonably necessary to protect people, animals, communities, cultural sites, the Platform or Qembara’s Muslim-friendly proposition. Publication or prior approval does not transfer the Host’s legal, safety or delivery responsibilities to Qembara and does not guarantee continuing eligibility.
| Outcome | Meaning | Host consequence |
|---|---|---|
| Standard | Eligible under ordinary Listing, quality, safety and Muslim-friendly controls. | May proceed through normal review; Qembara may still request evidence. |
| Restricted | Potentially eligible only after category-specific evidence, approval and continuing controls. | Must not be published, materially changed or delivered until approval is recorded. |
| Not accepted | Lawful activity that does not meet Qembara’s curation, authenticity, Host-expertise, local-connection or quality requirements. | Decline without a finding of misconduct; the Host may submit a materially improved proposal. |
| Prohibited | Not eligible for listing or delivery through Qembara, whether free, paid, bundled or arranged after contact. | Reject, remove or stop the activity; related account or safety action may follow. |
Qembara decides the Platform classification. A Host must not divide, rename, omit, disguise or move part of an activity off Platform to avoid this Policy. Where one Experience contains several activities, the strictest applicable classification governs the affected component and may govern the entire Listing.
Every Experience published on Qembara must meet the Qembara Muslim-Friendly Baseline. The baseline is a mandatory Platform eligibility requirement, not an optional label or religious certification. It does not mean that every component is halal-certified, gender-segregated or equipped with a prayer room. Separate attributes require specific evidence. Guests of every faith are welcome and must receive equal, respectful service.
| Guest-facing attribute | Required control |
|---|---|
| Halal-certified food, product or venue | Current evidence for the named provider, premises, product and scope; identify the certifier and never imply broader certification. |
| Supplier-represented ingredients; preparation not certified | Exact supplier evidence plus clear kitchen, storage, utensil, oil, preparation and cross-contact limitations; no general halal badge. |
| Alcohol-free Experience | No alcohol served, included, intentionally used or promoted within the defined Experience; disclose relevant third-party venue limitations. |
| Prayer arrangement available | Verify the location, access, timing, cleanliness, privacy and limitations. |
| Gender-sensitive arrangement | State the personnel, space, timing and privacy configuration; ensure it is lawful, proportionate and deliverable as described. |
The following categories are not automatically permitted. Qembara may approve, condition, limit, suspend or refuse them based on the exact activity, market, Host competence, venue, participant profile and evidence. Approval of one Listing, Host, venue or date does not approve another.
| Risk class | Decision rule | Approval and validity |
|---|---|---|
| Standard | Low foreseeable harm; ordinary public or commercial setting; emergency help readily accessible; no regulated or specialist delivery. | Normal Listing review; annual or change-triggered reverification. |
| Elevated | Material physical, food, transport, privacy, child, animal or venue risk that can be controlled through defined operating requirements. | Activity owner approval; maximum 12 months; incident and change-triggered review. |
| High | Remote, specialist, rescue-dependent, high-consequence or highly regulated activity. | Trust & Safety, activity SME and Legal approval; maximum 6 months; enhanced monitoring. |
| Prohibited | Risk, exploitation, illegality, brand conflict or control dependency exceeds Qembara’s acceptable scope. | No exception. Reject or remove and assess related Host conduct. |
Risk classification must consider remoteness, rescue time, altitude or depth, water conditions, weather, physical contact, participant age and ability, equipment dependency, regulated status, communications and access to emergency services. Insurance or popularity does not reduce the inherent risk class.
| Restricted category | Minimum approval controls |
|---|---|
| Outdoor, water, altitude or adventure not otherwise Prohibited | Qualified leader; objective participant criteria; category capacity and leader ratio; weather and stop rules; maintained equipment; communications; emergency, rescue and evacuation plan; permits and insurance. |
| Transport, driving, boats and aircraft | Licensed operator and vehicle; roadworthiness or seaworthiness; passenger capacity and seat control; insurance; route and emergency controls; no international-border itinerary. |
| Food, cooking and beverages | Food-business compliance where required; hygiene and allergen controls; supplier traceability; age controls; precise Muslim-friendly and alcohol disclosures. |
| Non-invasive wellness, fitness, massage, beauty and planned physical contact | Qualifications; contraindication and suitability process; hygiene; private facilities and draping; informed and reversible consent; safeguarding; no diagnosis, prescription, skin penetration or invasive treatment. |
| Children, families and vulnerable Participants | Responsible Booking adult present unless a separately approved child-service framework exists; guardian consent and child assent; supervision ratio; no private messaging, one-to-one isolation, overnight custody, unapproved transport or unverified release; photography and safeguarding controls. |
| Animals and wildlife | Lawful possession and venue; recognised accreditation where applicable; species and activity welfare test; competent supervision; hygiene; safe distance and interaction; no forced contact, harmful loading, sedation for interaction or exploitative performance. |
| Cultural, religious, sacred or community access | Documented authority or custodian permission; informed community consent where relevant; respectful narrative; fair-benefit evidence; dress, capacity and photography controls; no staged exploitation, conversion pressure or unauthorised donations. |
| Archery, martial arts, culinary, craft or traditional tools | Lawful and competent instruction; secure storage; protective equipment; age and ability limits; supervised use; no firearms, explosives, live blades used against people, weapon sale or combat training. |
| Public land, events or regulated venues | Written permission; capacity, crowd, security, accessibility and emergency controls; compliance with venue and authority conditions. |
| Neutral civic, historical, religious or sensitive-topic education | Factual educational purpose; disclose material affiliation; no candidate or party advocacy, campaigning, petitions, fundraising, recruitment, mobilisation, hate, coercive worship, conversion pressure or exploitation of trauma. |
A good, ingredient, craft output, souvenir, equipment rental or other product may be included or offered only when it is subordinate to the hosted Experience, lawful and safe, described and priced in advance, not used to circumvent Qembara fees, and compliant with applicable food, product, age and import requirements. Optional purchases must be genuinely optional. Multi-level marketing, investment solicitation, undisclosed commissions and pressure selling are prohibited.
Anyone may report a potentially prohibited, restricted or misrepresented activity through Qembara’s approved reporting route. Immediate danger must be reported first to local emergency services. Good-faith reporting, seeking support, contacting an authority or preserving evidence must not be obstructed or retaliated against.
Qembara may request evidence, hold publication, remove content or an attribute, restrict availability, cancel affected Bookings, require correction or training, suspend a Listing or account, or remove a Host. Interim action does not by itself establish fault. Refund, payout, safety and conduct decisions must remain separately reasoned and authorised under the applicable Qembara terms and policies.
| Control | Approved standard |
|---|---|
| Host response | Three calendar days for an ordinary Listing concern; 24 hours for an urgent safety, safeguarding, fraud or evidence request; Qembara may act sooner where risk requires. |
| Interim review | L4 within 24 hours; L3 within three calendar days; L2 within seven calendar days. Continued restriction requires recorded senior renewal and a new review date. |
| Appeal | Submit within 14 calendar days of final notice. Target decision within 15 business days after sufficient information is received; notify the Host if complexity or authority process requires longer. |
| Permanent removal | Head of Trust & Safety or delegate with Legal consultation for L4, novel or market-sensitive cases; documented reasons and treatment of future Bookings required. |
| Payout control | Only under the Host and Payment Terms; limited to evidenced exposure, separately approved and reviewed. This Policy does not create a new right to retain funds. |
| Reporting route | Use the configured Qembara Help Centre reporting form or in-product support route. Outside staffed coverage or for immediate danger, contact local emergency services first; Qembara does not promise continuous monitoring. |
Qembara Experiences Pte Ltd operates the Qembara Platform and provides marketplace, booking, payment-facilitation and support services. Except where a listing expressly identifies Qembara as the supplier, Qembara is not the host and is not a party to the experience contract.