Terms & Conditions
Select your role below to view the applicable terms.
Select your role below to view the applicable terms.
Important
These Host Terms govern your relationship with Qembara as a Host. They incorporate the Standard Experience Contract Terms in section 7 of the Guest Terms, which govern each confirmed Booking between you and the Booking Guest, and apply together with the Payment Terms, Cancellation and Refund Policy, Privacy Policy and the other policies listed in section 1. Please read these documents before you list an Experience.
Simple Summary
You are the independent supplier of every Experience you list, and a confirmed Booking creates a direct contract between you and the Booking Guest. Qembara runs the marketplace, confirms Bookings on your behalf, collects the Host Amount as your limited payment-collection agent and administers refunds, Payouts, claims and account standards. You must be at least 18, hold every licence and insurance your Experience needs, and meet the Qembara Muslim-Friendly Baseline. Every Listing uses Flexible (24-hour) cancellation unless Qembara approves Advance Preparation (72 hours). Keep Booking communications and payments on Qembara. If you cancel, you normally receive no Payout and may face the consequences in section 14. Report serious incidents to Qembara within 24 hours. This summary is for convenience only; if it conflicts with the full terms, the full terms apply.
This summary is provided for convenience only. If it conflicts with the full terms, the full terms apply.
These Host Terms of Agreement (“Host Terms”) form a binding contract between QEMBARA EXPERIENCES PRIVATE LIMITED, a company incorporated in Singapore with Company Unique Entity (UEN) Number 202645696M (“Qembara”, “we”, “us” or “our”), and the person or legal entity that creates, publishes or supplies an Experience through Qembara (“Host”, “you” or “your”). They govern your access to and use of Qembara’s websites, applications, tools and services (the “Platform”) as a Host.
Your initial Host onboarding and every material update require affirmative electronic acceptance through a clearly labelled control. The acceptance screen must provide direct access to these Host Terms and the exact versions of the Guest Terms (including the Standard Experience Contract Terms in section 7 of the Guest Terms), Payment Terms, Cancellation and Refund Policy, Pricing & Fee Policy, Currency Policy, Host Code of Conduct, Listing & Prohibited Activities Policy, Community Standards, Safety & Incident Policy, Reviews & Content Policy, Complaints & Dispute Resolution Policy, Privacy Policy and Cookie Policy. No box may be pre-selected. If you host for a company or another person, you must confirm your authority to bind that party. Qembara will retain a durable acceptance record.
Platform-use restrictions and lawful notices apply when you access the Platform. Contractual obligations apply after conspicuous notice and affirmative acceptance. You should save the terms and policies applicable when each Booking is confirmed.
Qembara currently offers Experiences in Indonesia, Malaysia, Saudi Arabia and Singapore.
These Host Terms are provided in English. Do not accept them unless you understand them. This does not limit any language-related right required by law.
Booking means a reservation confirmed by a Booking Confirmation.
Booking Confirmation means Qembara’s written confirmation, issued on your behalf, that a Booking Request has been accepted and an Experience Contract has been formed.
Booking Guest means the Guest who submits the Booking Request and contracts with you for the Booking.
Booking Request means an unconfirmed request to reserve an Experience.
Experience means an activity, tour, workshop, class, meal, event, transport component or other service listed through Qembara and supplied by a Host.
Experience Contract means the direct contract between you and the Booking Guest comprising the Standard Experience Contract Terms in section 7 of the Guest Terms, identified by version in the Booking record, the confirmed Listing, Booking Confirmation, applicable Cancellation and Refund Policy and any lawful transaction-specific term authorised under section 8.
Guest means a person who browses, submits a Booking Request, makes a Booking or participates in an Experience.
Host Amount means the Experience price you set and the Booking Guest owes you, collected by Qembara as your limited payment-collection agent. It includes every unavoidable Host charge and Host taxes where applicable, but excludes the Qembara Guest Service Fee and charges payable to another disclosed supplier.
Host Service Fee means the fee, if any, charged by Qembara to you under section 12.
Listing means the page on the Platform that describes an Experience.
Material Issue means a failure that prevents delivery as booked, creates a serious undisclosed safety risk, makes the Experience materially unsafe, or makes it materially different from the confirmed description. It includes Host cancellation or no-show, unsafe or unlawful delivery and non-delivery of a material part of the Experience. Arrival more than 15 minutes late (unless another prominently disclosed threshold is lawful and reasonable), missing essential equipment and denial based on an undisclosed or discriminatory condition are treated as potential Material Issues. Whether you can be contacted is relevant to the remedy but does not by itself prevent a Material Issue arising.
Participant means any person included in a Booking.
Payout means the net amount Qembara or its payment provider remits to you after authorised deductions.
Qembara Guest Service Fee means the fee, if any, charged by Qembara to the Guest for its marketplace services, set per market and shown before payment.
Total Price means the total amount accepted by the Guest at checkout, comprising the Host Amount, Qembara Guest Service Fee, applicable taxes and identified third-party charges or selected extras, less any valid discount or credit.
Except where a Listing expressly identifies Qembara as supplier, you—not Qembara—are the supplier of the Experience and the Booking Guest’s contractual counterparty. Qembara provides marketplace, booking, payment-facilitation and support services. Qembara does not own, create, control or ordinarily deliver your Experience.
You are an independent person or business. Nothing creates employment, partnership, joint venture, franchise or a general agency relationship. You control whether and when to list, subject to Platform rules and confirmed Bookings. You are solely responsible for your personnel, taxes, permits, insurance, equipment, venues and delivery decisions.
Neither party is the general agent of the other. You appoint Qembara only for the booking, confirmation, communication, collection, refund, payout-adjustment, cancellation, claims and administrative functions expressly stated in these Host Terms.
You must complete Qembara’s application, onboarding and category-specific checks. Approval is discretionary but will not be based on unlawful discrimination. Qembara may request identity, registration, licence, insurance, qualification, venue, food-safety, vehicle, background-screening or other evidence reasonably relevant to the Experience.
A verification or badge confirms only the stated check, on the stated date and within stated limitations. It is not an endorsement or guarantee. You must notify Qembara promptly if verified information changes, expires, is suspended or becomes inaccurate.
For regulated or higher-risk categories, publication and continued activation are conditional on current required evidence. The risk categories, evidence, re-check cycle and permitted exceptions are set out in section 6 of the Listing & Prohibited Activities Policy: Standard, Elevated, High and Prohibited. Elevated approvals last up to 12 months and High-risk, child or vulnerable-person approvals up to 6 months, or less where evidence expires sooner. Qembara may automatically suspend a Listing when required evidence expires.
Each Listing must be complete, accurate, current and not misleading. Disclose the legal supplier identity; Experience description; itinerary and duration; date, time and local time zone; exact or sufficiently precise meeting location; language; capacity; age, fitness and skill requirements; accessibility limitations; inclusions and exclusions; required equipment; food and allergens; transport; material risks; licences or insurance represented; cancellation policy; Host Amount; mandatory charges; taxes; any third-party supplier; and all material rules.
Use recent, representative images and do not manipulate media in a way that misstates the Experience. Do not make unsupported superlative, safety, sustainability, cultural-authenticity, accreditation, insurance or availability claims.
Every Listing must meet the Qembara Muslim-Friendly Baseline in the Host Code of Conduct and the Listing & Prohibited Activities Policy. It is a mandatory eligibility requirement, not an optional badge or a religious ruling. An Experience is not eligible where consuming, tasting, preparing, serving or promoting alcohol, pork, lard or non-halal meat is a material activity or included feature.
Where a Listing is labelled “Muslim friendly” or “Halal options available”, you must state what the label covers for your Experience, such as halal food, an alcohol-free venue, prayer-time scheduling or prayer facilities. Qembara uses the three labels in section 15 of the Guest Terms: Halal-certified, which requires a current certificate from a recognised authority (such as MUIS in Singapore or BPJPH in Indonesia) that Qembara has checked; Halal options, which reflects your own statement that halal food is available and is not independently certified; and Alcohol-free, meaning no alcohol is served during the Experience. You are responsible for the accuracy of every label you select and must never describe uncertified food as halal-certified.
Keep availability and inventory accurate. Close dates you cannot fulfil. If you use external calendars, channel managers or personnel, you remain responsible for preventing double bookings and maintaining sufficient capacity.
A Listing may not impose a material requirement, fee, deposit, waiver, rule or restriction that was not prominently disclosed before payment. Post-booking additions bind a Guest only if legally required, non-material and reasonably necessary, or expressly accepted without reducing the Guest’s rights.
Each Listing uses one of two standard cancellation settings under the Cancellation and Refund Policy: Flexible – 24 hours, which is the default, or Advance Preparation – 72 hours, which requires Qembara’s prior approval based on documented material advance preparation, committed non-recoverable cost or constrained capacity. You may not create any other Guest cancellation rule. Qembara reviews each Advance Preparation approval at least every 12 months and may withdraw it for future Bookings if the justification no longer applies; existing Bookings keep the setting shown when they were made, as stated in section 3 of the Cancellation and Refund Policy.
You set the Host Amount, subject to law and Qembara’s disclosed Platform rules. The price must include every unavoidable Host charge known at publication. Optional extras must be genuinely optional, clearly priced and not pre-selected. Do not use false discounts, misleading reference prices, artificial scarcity or undisclosed currency conversion.
The Qembara Guest Service Fee is added on top of the Host Amount and paid by the Guest; it is not deducted from your Host Amount. You may set the Host Amount in SGD, SAR, USD, MYR or IDR. Where a Guest is charged in another currency, Qembara converts the Total Price to that currency at the active exchange rate under the Pricing & Fee Policy and Currency Policy. Your Payout is made in the currency in which you set the Host Amount, for the amount shown when the Booking was confirmed; Qembara bears exchange-rate movement between checkout and Payout.
You are responsible for identifying, registering for, collecting, reporting and paying taxes that apply to you or your Experience, except where law requires Qembara or a payment provider to collect or report them. Provide accurate tax information and invoices or receipts required by law. Qembara may disclose or withhold information or amounts where legally required.
Search order may reflect relevance to the Guest’s search criteria or preferences, price, availability, Listing quality and completeness, Guest ratings and reviews, your responsiveness, reliability and cancellation history, safety and compliance record, and popularity. Any paid or sponsored prominence will be clearly labelled. Purchasing promotion does not guarantee position or Bookings.
8.1 Single version. A confirmed Booking creates a direct Experience Contract between you and the Booking Guest. The Standard Experience Contract Terms are set out in section 7 of the Guest Terms and are versioned with them. Qembara must present and preserve the same version for Host and Guest, and neither these Host Terms nor any Listing may vary it.
8.2 Host acknowledgement. By accepting a Booking, you agree to the Standard Experience Contract Terms version identified in the Booking record, including the Host’s delivery, safety, cancellation, Participant, damage, governing-law and dispute obligations. The Booking record must preserve that version, the confirmed Listing, checkout disclosures, applicable policies and Booking Confirmation.
8.3 Authorised commitments. A transaction-specific commitment enlarges your obligation only if it was made by you, expressly approved by you, generated through an authorised Platform workflow, or made by Qembara within authority expressly granted for that Booking. A promise caused solely by Qembara’s error binds Qembara and does not shift the resulting cost or obligation to you unless you separately agree.
8.4 Participants and mandatory rights. As stated in section 7.10 of the Guest Terms, a Participant who is not the Booking Guest may rely on your safety and delivery obligations to the extent permitted by the law governing the Experience Contract, but only the Booking Guest may change or cancel the Booking. Nothing in the Experience Contract removes a mandatory statutory, tort, personal-injury or other non-contractual right. The Booking Guest must have authority to provide necessary Participant information and communicate material safety requirements, without purporting to waive a Participant’s rights.
Unless a different period is prominently disclosed to the Guest before submission, a Booking Request expires if not accepted within 24 hours. Where instant booking is enabled, acceptance is automatic subject to disclosed eligibility rules. You must not accept a Booking you cannot fulfil.
A Booking forms when the Confirmation is successfully sent to the registered email or made available in the relevant account with electronic notification. Promptly review each Confirmation and report an obvious error. A failed notification does not permit you to retain payment or treat a Guest as a no-show where the Booking was not reasonably made known or available.
Do not impose additional contracting steps after Confirmation unless prominently disclosed and lawful. A separate waiver or supplier term must not conflict with these Host Terms, reduce mandatory rights or purport to make Qembara the Experience supplier.
Arrive and be ready before the scheduled start. Unless the Listing clearly states a different lawful threshold, arrival more than 15 minutes late is treated as a potential Material Issue. Keep the urgent contact route active from 24 hours before start until the Experience ends.
Unless the Listing prominently discloses a different rule because the Experience is time-critical, allow Guests a 15-minute grace period after the confirmed start time and make at least one contact attempt through the Platform before treating a Guest as a no-show.
Deliver personally or through a disclosed, appropriately qualified person. A substitute requires prompt notice to Qembara and the Guest, equivalent qualifications and no material reduction in quality. The Guest may reject a material substitution and receive the policy remedy.
Maintain professional, respectful and non-discriminatory conduct. Do not harass, threaten, coerce, retaliate, pressure for a favourable review or impose undisclosed cultural, religious, dress, photography or recording rules. Any such requirement must be lawful, objectively connected, disclosed, consistently applied and non-discriminatory.
A participation restriction linked to a protected characteristic, such as a women-only, men-only or family-only Experience, is permitted only where it is lawful in the Experience location, necessary for a legitimate safety, privacy or safeguarding purpose, proportionate, stated in the Listing title, disclosed before Booking, applied consistently and approved by Qembara where required.
Qembara charges the Host Service Fee shown during onboarding or for the applicable Booking: no Host Service Fee applies at launch; Qembara’s remuneration is the Qembara Guest Service Fee paid by the Guest. Qembara will give at least 30 days’ notice, including tax treatment, before any Host Service Fee applies. The fee may be deducted from the Host Amount. Qembara will disclose material fee changes prospectively and will not change the fee for an existing Booking unless required by law or expressly agreed.
Subject to successful Guest collection and any lawful, proportionate hold, Qembara will ordinarily initiate the Host Payout by the end of the business day after the scheduled Experience starts. 'Initiate' means Qembara has released the Payout into the applicable payout process; it does not mean the Host has received cleared funds. Bank or provider settlement may take longer. Payouts are made in the currency in which you set the Host Amount (SGD, SAR, USD, MYR or IDR), by bank transfer to a verified account in your legal or business name, with no minimum Payout; Qembara bears its own transfer charges and will show any third-party bank charge before you confirm your payout method.
A Payout is conditional on successful collection and may be adjusted for a lawful reversal or authorised deduction. You are responsible for accurate payout instructions. The Payment Terms will state the exchange-rate source, conversion charges, rejected or unclaimed payout process, correction of overpayments, dormant-balance treatment and final settlement after termination. They must preserve the Guest-discharge and post-receipt remittance allocation in section 9 and may not transfer Qembara’s or the contracting payment entity’s operational failure to you.
Qembara may withhold a proportionate reserve or delay a Payout where reasonably necessary for an open refund, chargeback, fraud, safety, sanctions, tax, identity, legal or account investigation. The ordinary maximum hold is 30 calendar days, matching the Guest-fund hold limit in the Guest Terms, unless law, a competent authority, a payment provider rule or a continuing evidenced exposure reasonably requires longer. Qembara will explain the basis where legally permitted.
Qembara will provide the Booking reference, reason, amount and available calculation for a deduction or hold where lawful; release any clearly undisputed portion; review continuing holds at reasonable intervals; and release the balance promptly when the basis ends.
You authorise deductions for Host Service Fees, taxes required to be withheld, Guest refunds, credits funded by you, chargebacks allocated to you, damage or claim payments you accept, duplicate or erroneous payments, cancellation charges and other sums due under these Host Terms.
Qembara uses a defined hybrid refund-funding model. You fund refunds arising from Host cancellation, non-performance, a Host-responsible Material Issue, Listing inaccuracy, your breach or the acts of personnel or suppliers for whom you remain principal. Qembara funds refunds arising solely from its Platform, payment-processing or support failure. Events beyond either party’s reasonable control are allocated under the Cancellation and Refund Policy. Qembara may pay the Guest first and recover only the Host-funded portion from you.
Where acts or omissions of both Qembara and the Host contribute to a refund or additional remediation cost, responsibility will be allocated reasonably in proportion to each party’s contribution, supported by the available evidence. Qembara bears any discretionary goodwill credit or amount above the Guest’s contractual or policy entitlement unless the Host separately agrees. Rebooking or replacement costs may be recovered from the Host only where expressly authorised by the Cancellation and Refund Policy, caused by a Host-responsible event and subject to the Host Amount of the cancelled Booking.
Where a refund is attributable to your cancellation, non-performance, Material Issue, inaccurate Listing, breach or another Host-responsible event, you authorise Qembara to withhold the unpaid Payout, debit any reserve, offset future Payouts, create a negative Host balance and require direct repayment. If already paid, you must repay the amount within 14 calendar days after notice. If the amount remains unpaid after 14 days, Qembara may offset it against future Payouts and pause new Bookings until it is settled, as set out in section 11 of the Payment Terms.
You do not fund a refund of the Qembara Guest Service Fee. Any separately stated service-recovery cost imposed on you must be lawful, proportionate, disclosed in the Cancellation and Refund Policy and attributable to your breach. Qembara must not deduct an amount without identifying the Booking, reason and calculation.
A Guest chargeback does not automatically establish Host fault. Qembara will allocate the economic result using the reason code, delivery and payment evidence, applicable law, payment-scheme rules and responsibility for the disputed event. The disputed Host Amount may be allocated to the Host only to the extent supported by that assessment. Qembara ordinarily bears reversal of the Qembara Guest Service Fee unless Host conduct caused the dispute. Processor or card-scheme dispute fees may be allocated to the Host only under an expressly disclosed, reasonable rule and only where the Host is responsible for the dispute. Any amount already refunded must be reconciled to prevent duplicate recovery. You must provide requested evidence within 7 calendar days after Qembara’s request.
Do not cancel a confirmed Booking except for a valid reason under the Cancellation and Refund Policy, a material Guest-caused safety disruption, applicable law or an event beyond reasonable control. Contact Qembara before cancelling where feasible. You must not ask a Guest to cancel on your behalf.
A Host cancellation ordinarily results in no Payout and may result in refund recovery, calendar blocking, a cancellation charge, lower visibility, loss of status, suspension or removal. The cancellation charge is 10% of the Host Amount if you cancel more than 30 days before the start time; 25% if you cancel between 30 days and 48 hours before; 50% if you cancel between 48 hours and 24 hours before; and 100% if you cancel within 24 hours before the start time or after it. The charge is deducted from future Payouts under section 8 of the Payment Terms and is waived for an evidenced event beyond your control. Consequences must be proportionate and may be waived for an evidenced valid reason, but waiver does not create a Payout entitlement.
Any change to date, time, location, Host, itinerary, duration, capacity or material inclusion requires Guest acceptance if material. Qembara may communicate and record the change. If the Guest does not accept a material change, the applicable cancellation and refund remedy applies.
For a legally prohibited or materially unsafe Experience, you must cancel or stop delivery. Qembara may facilitate rescheduling, replacement or refund. Your incurred costs do not override the Guest’s mandatory or policy rights.
Respond promptly to a Guest report and attempt reasonable correction where safe and feasible. Do not condition assistance on waiver of rights or removal of a review. Preserve communications, attendance records, photographs, receipts and other proportionate evidence.
Qembara may seek information from both parties and decide Platform refunds, credits, Payouts and account action. You must respond to a live or same-day issue within 15 minutes and an ordinary evidence request within three calendar days (24 hours for an urgent safety, safeguarding, fraud or evidence request), as set out in the Listing & Prohibited Activities Policy. Failure to respond may permit a decision on available evidence but is not an automatic admission.
You may request one administrative review within 14 calendar days of the determination where material evidence was overlooked, policy was applied inconsistently or material new information exists. Qembara’s urgent review target is 48 hours and ordinary review target is 14 calendar days, matching the Guest Terms.
You are responsible for a documented risk assessment, safe operating plan, emergency procedure, suitable equipment, appropriate supervision, weather and venue checks, participant limits and legally required first-aid or emergency capability. Tailor controls to the Experience; a generic disclaimer does not replace reasonable safety measures.
Immediately take reasonable steps to protect people, contact local emergency services where necessary (Singapore: 999 police, 995 ambulance and fire; Indonesia: 112; Saudi Arabia: 911; Malaysia: support@qembara.com) and notify Qembara through the urgent route. Report death, serious injury, hospitalisation, missing person, alleged violence, sexual misconduct, discrimination, arrest, major property damage, emergency-service attendance or a regulator visit within 24 hours, as required by the Host Code of Conduct, and explain any delay.
Cooperate with lawful investigations and preserve relevant evidence without obstructing authorities or breaching privacy law. Do not make an admission on Qembara’s behalf. Qembara is not an emergency service and Platform support does not transfer your operational duty of care.
Obtain and maintain every licence, permit, consent, qualification, registration and insurance required for the Experience, personnel, venue, food, transport, equipment and activities. Provide evidence on request and before expiry. Immediately notify Qembara of suspension, restriction, claim denial, cancellation or material change.
Minimum insurance by category, territorial scope, limits, deductibles and evidence requirements are set out in a Host Insurance and Licensing Schedule published with these Host Terms. As a minimum, Elevated and High risk Experiences need public liability insurance of at least SGD 1,000,000 per occurrence (or local-currency equivalent) covering the Experience location, and every Host must hold any licence the law requires, such as a Singapore Tourism Board tourist guide licence for guided tours in Singapore. Qembara’s review does not relieve you of compliance and does not guarantee coverage.
Do not list or supply a regulated or restricted activity in a market until Qembara has activated that category and you satisfy the applicable requirements. Qembara may impose country or category supplements after reasonable notice.
For food or drink, comply with food-safety, hygiene, labelling and allergen law; disclose material ingredients and cross-contact limitations; and only confirm a dietary accommodation you can safely provide.
Respond accurately to accessibility enquiries and make reasonable accommodations required by law. Do not claim accessibility without a factual basis. Any inability to accommodate must be explained respectfully and must not constitute unlawful discrimination.
For minors or vulnerable Participants, comply with supervision, safeguarding, consent, screening and reporting requirements. Disclose minimum ages and whether an accompanying adult is required.
Where transport is included, ensure the driver, vehicle, operator, route, insurance, permits, restraints and pickup arrangements meet law and the Listing. Before checkout, identify the operator and select the approved contractual model: you remain principal for the operator; you act as disclosed agent and the Guest contracts directly with the named operator; or Qembara separately facilitates a contract with the named operator. The Listing and checkout must identify the supplier, price recipient and responsible party consistently. Qembara does not operate or insure transport unless expressly identified as operator.
An Experience may cross an international border, such as between Singapore and Batam, only where the Listing discloses before booking the route, the transport operator, who arranges and pays for tickets, and the passport, visa, immigration and customs requirements; any transport operator is appropriately licensed; and the schedule allows reasonable time for immigration and customs clearance. You must hold every licence required to arrange cross-border travel in each country concerned. Guests remain responsible for their own travel documents and entry requirements, as stated in section 15 of the Guest Terms.
You are responsible for every employee, guide, contractor, co-host, venue and supplier involved in delivery. Verify competence, identity and lawful work status; provide training; supervise performance; and bind them to confidentiality, privacy, safety and conduct obligations no less protective than these Host Terms.
Where you engage personnel or subcontractors as principal, you remain liable for their acts and omissions as if your own. Where you act only as a disclosed agent for a separately contracting supplier, your responsibility is limited to your own selection, disclosure, instructions and agency duties, subject to mandatory law. You may not subcontract the whole Experience or replace a named Host in a way that materially changes the Booking without prior disclosure and Guest acceptance where required.
Use approved Platform channels for Booking communications where available. Do not request unnecessary sensitive information, send unlawful or abusive messages, use Guest data for unrelated marketing or move a transaction off Platform primarily to avoid Qembara’s charges, records or safeguards.
Use Guest data only to administer and deliver the Booking, comply with law or address a genuine safety issue. Apply reasonable security, restrict access, retain data only as needed and delete or return it when no longer lawful or necessary. You must not sell, rent or trade Guest or Participant data, use it for unrelated marketing, or copy it into unrelated systems. You are independently responsible for your data-protection obligations.
For 3 months after the Guest’s most recent Booking with you, do not actively solicit a Guest first introduced through Qembara to book the same or substantially similar Experience off Platform primarily to avoid Qembara’s disclosed fees, records or safeguards. This restriction does not apply to a documented pre-existing relationship, independently initiated Guest contact, lawful general advertising or conduct that competition or consumer law protects.
Reviews must be genuine and may not be manipulated, purchased, coerced or exchanged for undisclosed value. Do not retaliate against criticism. Qembara may moderate under the Reviews & Content Policy, which sets out eligibility, scoring, incentive, conflict and removal standards; criticism alone is not a reason for removal.
You retain ownership of Listing content and grant Qembara a non-exclusive, worldwide, royalty-free, sublicensable licence to host, reproduce, format, translate, adapt and display it while the Listing is active, to administer confirmed Bookings and to operate, improve and promote Qembara through Qembara-owned channels. After termination, Qembara will stop new promotional use within a reasonable operational period, but may retain and use content as necessary for confirmed Bookings, legal compliance, evidence, security, archives and promotional materials already distributed. Paid advertising using identifiable people requires any separate consent required by law.
You warrant that you own or have rights to all content and that it does not infringe intellectual property, privacy, publicity or confidentiality rights. Obtain all permissions for identifiable people, minors, private spaces, religious sites and sensitive locations. Do not record Participants for promotion without required prior consent.
You must not engage in unlawful, fraudulent, unsafe, deceptive, discriminatory, exploitative or abusive conduct; create fake Bookings or reviews; manipulate ranking; evade fees; misuse personal data; infringe rights; provide prohibited goods or services; interfere with Platform security; or misrepresent identity, credentials, licences, insurance, location, availability or price.
Do not accept cash or another off-Platform payment for an amount included in a Booking. You may collect an amount offline only where Qembara permits that category and the Listing discloses the amount, recipient and method before checkout. Never ask a Guest to pay by bank transfer, cash, gift card, cryptocurrency or a payment link outside the Platform; the Guest Terms tell Guests to report such requests.
Report visible property damage within seven calendar days after the Experience. Latent damage must be reported within seven calendar days after discovery and no later than 30 calendar days after the Experience. Provide evidence of responsibility, ownership, age, prior condition, repairability and reasonable repair or depreciated replacement cost. Ordinary wear, general cleaning, lost income, punitive amounts and non-physical penalties are excluded, and repair is preferred where reasonable.
Qembara will notify the Guest and normally allow seven calendar days to respond. Qembara may facilitate evidence and payment but does not determine legal liability. The platform-facilitation cap disclosed before checkout limits only the amount claimable through Qembara’s process; it is not a deposit, and Qembara will charge the Guest only with the Guest’s consent. You may pursue a lawful external claim, but must avoid double recovery and notify Qembara of any settlement.
No disputed amount may be charged without the Guest’s separate authorisation or another lawful basis. A good-faith dispute alone does not justify retaliation or suspension.
Qembara may warn, restrict, suspend or terminate a Listing or account, remove content or hold Payouts where reasonably necessary for safety, fraud, payment risk, legal compliance, materially inaccurate information or a serious or repeated breach. Urgent safeguards may be imposed before hearing from you where delay creates material risk.
Before disabling operational access for a confirmed Booking, Qembara will document a continuity decision: permit safe performance with proportionate controls; provide access to an approved representative; cancel and refund; offer a replacement with Guest consent; or issue necessary safety communications. Qembara will not leave a Booking nominally confirmed without a workable Host contact and delivery plan.
Qembara applies the balance of available evidence solely as an administrative standard. If a material allegation remains inconclusive, it will not be treated as established fraud or intentional misconduct. Measures and holds must remain necessary and proportionate.
The ordinary investigation target is 30 calendar days, matching the maximum hold in section 12. Qembara will review longer investigations and payout holds at least every 7 calendar days, explain material delay where lawful, release undisputed funds and escalate urgent suspensions. Missing a target does not automatically decide the merits, but triggers documented management review and a revised target.
Where lawful and appropriate, Qembara will provide notice, a brief reason and an opportunity to appeal. A closed administrative decision may be reopened for material new evidence, fraud or manifest error. A significant payout dispute may be referred to mediation under section 31. Existing Booking, refund, repayment, fee, indemnity, data and investigation obligations survive restriction or termination.
Maintain accurate business, tax, licence, insurance, personnel, safety, attendance, transaction and incident records for at least 5 years or longer where law requires. Do not retain personal data longer than lawful and necessary.
On reasonable notice, provide records necessary to verify compliance, investigate a Booking or satisfy a lawful regulator, tax authority, payment provider or insurer request. Qembara may conduct proportionate audits. Audits must respect confidentiality and not unreasonably disrupt your business.
To the extent permitted by law, you will indemnify Qembara and its officers, employees and service providers against third-party claims, losses, penalties and reasonable costs arising from your unlawful or negligent delivery; death, injury or property damage caused by your breach; inaccurate Listing; infringement; tax or employment obligations; misuse of personal data; or breach by your personnel.
The indemnity does not apply to the extent the loss was caused by Qembara’s negligence, wilful misconduct, breach or non-excludable duty. Qembara must give reasonable notice, allow your participation in the defence and not settle an indemnified claim imposing non-monetary obligations on you without consent, not to be unreasonably withheld.
Nothing excludes or limits liability for fraud or fraudulent misrepresentation; wilful misconduct; death or personal injury caused by negligence where limitation is prohibited; deliberate or reckless safety violations; knowing or reckless misuse of sensitive personal data; an agreed or finally determined Payout or refund; unauthorised payment processing; or liability that cannot lawfully be limited.
You remain responsible for the Experience and for your acts, omissions, personnel, venue and suppliers. Qembara is responsible for providing its Platform, booking, payment-facilitation and support services with reasonable care. Neither party is liable for indirect or consequential loss not reasonably foreseeable when the contract was formed, to the extent permitted by law.
Subject to the non-excludable matters above, Qembara’s aggregate liability to you arising from a Booking or connected series of Bookings is limited to the greater of the Host Service Fees attributable to the affected Booking(s) or SGD 1,000. For claims unrelated to a Booking, Qembara’s aggregate liability is limited to SGD 150, matching the Guest Terms. These limits apply only to the extent reasonable and enforceable.
Subject to the same non-excludable matters, the Host’s aggregate liability to Qembara under these Host Terms is limited to the greater of the Host Amounts for the affected Booking(s) or SGD 1,000. This cap does not apply to fraud; wilful misconduct; deliberate or reckless safety violations; deliberate infringement; knowing or reckless misuse of sensitive personal data; taxes or employment liabilities legally payable by the Host; or amounts received by or for the Host that are agreed or finally determined to be repayable. Insurance responds to established liability and does not by itself determine whether liability is capped.
Neither party is liable for delay or failure caused by an event beyond its reasonable control, except for payment obligations already accrued and duties relating to safety, emergency action, data protection, refunds and cooperation that remain reasonably capable of performance.
Each party must protect non-public commercial, technical and operational information received from the other and use it only for the relationship. This does not cover information lawfully public, already known without restriction, independently developed or lawfully received from another source. Disclosure required by law is permitted with notice where lawful.
Qembara acts as controller for Platform accounts, marketplace operation, fraud prevention and its own marketing. You act as an independent controller when using Guest or Participant data to prepare for and deliver the Experience, meet legal duties and manage operational safety. The Data Role Schedule and, where applicable, the Data Processing Addendum will be published with these Host Terms. They must address processing purpose and role, cross-border transfers, security, breach notification, data-subject requests, Participant and sensitive information, retention, deletion after cancellation or termination, and data exported from Platform messages. You must notify Qembara at support@qembara.com within 24 hours after becoming aware of a suspected personal-data breach affecting Qembara-sourced data, give the information then available, provide prompt updates and cooperate with Qembara’s assessment and any notification required by law. Payment providers process data under their disclosed terms and confirmed legal role.
Qembara does not guarantee uninterrupted or error-free availability. It may change Platform functions for legal, security or operational reasons without removing rights accrued under a confirmed Booking.
Qembara may update these Host Terms prospectively with reasonable notice of material changes. The terms accepted for an existing Booking continue to govern it unless immediate application is legally required or you expressly agree. Material changes require your affirmative acceptance under section 1. If you do not accept them, you may terminate under section 30, and confirmed Bookings continue on the terms accepted for them.
Market, category, campaign, API, promotion or payment-provider terms may supplement these Host Terms. A supplement applies only where made available before the relevant action and accepted where required.
These Host Terms continue until terminated. You may terminate at any time by notice through your account and closing all Listings, subject to confirmed Bookings and surviving obligations. Qembara may terminate on 30 days’ notice, or immediately for serious breach, safety risk, fraud, illegality, insolvency or repeated material failure.
Termination does not automatically cancel confirmed Bookings. Qembara may require performance, facilitate transfer with Guest consent or cancel and allocate refunds and costs under the applicable policy. Accrued fees, refunds, negative balances, chargebacks, claims, records, confidentiality, privacy, liability, indemnity and disputes survive as necessary.
Following termination, Qembara will provide a final statement and release any undisputed Payout balance after authorised deductions and expiry of the applicable reserve or hold period. Rejected, unclaimed or dormant balances are handled under the Payment Terms and applicable law.
These Host Terms and disputes between you and Qembara are governed by Singapore law, without displacing mandatory law that cannot be excluded. Before proceedings, the complaining party must give written notice to the legal contact in section 33 and allow 20 business days for good-faith executive resolution, unless urgent relief or a limitation deadline requires earlier action.
The Complaints & Dispute Resolution Policy explains how Qembara handles complaints and reviews of its decisions before either party takes these steps. Subject to any mandatory forum, Singapore courts have non-exclusive jurisdiction. Mediation is optional and occurs only by written agreement; it does not suspend a limitation period unless the parties agree in writing. Either party may seek urgent injunctive relief. A Guest dispute under an Experience Contract is governed by the law and dispute route in section 29 of the Guest Terms and is separate from a Host–Qembara dispute.
Any agreed mediation will be conducted in English, remotely or in Singapore, under the Mediation Procedure of the Singapore Mediation Centre. Unless agreed otherwise, each party bears its own costs and shares the mediator’s fees equally. Notices and service must use email to support@qembara.com (the legal contact in section 33) for notices to Qembara, or to your registered account email for notices to you, with service of court documents at Qembara’s registered address.
If a provision is invalid or unenforceable, it will be modified only to the minimum extent necessary and the remainder continues. Delay is not waiver. You may not transfer these Host Terms, an account or a Booking without Qembara’s written consent. Qembara may transfer its rights and obligations as part of a genuine restructuring, financing, merger or sale, provided accrued rights are not materially reduced.
These Host Terms, incorporated policies and accepted supplements are the entire Host–Qembara agreement on their subject. Contractual priority is: (1) mandatory law; (2) a transaction-specific Guest commitment authorised under section 8.3; (3) the Booking Confirmation and confirmed Listing for transaction facts; (4) the Cancellation and Refund Policy for cancellation and refund entitlement; (5) the Standard Experience Contract Terms in section 7 of the Guest Terms for the Guest–Host relationship; (6) the Payment Terms for payment mechanics; and (7) these Host Terms for the Host–Qembara relationship.
Qembara will retain a tamper-evident record of the Host identity, Listing, policies, checkout presentation, Guest acceptance and Booking Confirmation applicable to each Booking. Electronic acceptance and records may be used as evidence to the extent permitted by law.
QEMBARA EXPERIENCES PRIVATE LIMITED operates the Qembara Platform and provides marketplace, booking, payment-facilitation and support services. Except where a Listing expressly identifies Qembara as the supplier, Qembara is not the Host and is not a party to the Experience Contract.