Frequently Asked Questions

Quick answers about booking, hosting, payments, cancellations and safety.

Quick answers to common questions about booking and joining Experiences on Qembara. Need more help? Chat with us in the app, visit the Help Centre or email support@qembara.com. We are here 24 hours a day, 7 days a week.

About Qembara

What is Qembara?

Where is Qembara available?

Who runs my Experience?

What does “Muslim-friendly” mean on Qembara?

Booking

How old do I need to be?

How do I book?

How long does a host have to accept my request?

How do I know my booking is confirmed?

Can I book for other people?

Prices and Payment

Is the price I see the price I pay?

What currency will I be charged in?

How can I pay?

When will I be charged?

Can I pay the host in cash or by bank transfer?

How do promo codes and credits work?

Cancellations and Refunds

Can I cancel for free?

What do I get back if I cancel in time?

What if I cancel late or do not show up?

What if the host cancels?

Can I cancel for just some people in my group?

What if the host changes the date, time or place?

What about bad weather or other events outside anyone’s control?

How fast will I get my refund?

Will I get credit instead of money?

On the Day

What should I bring?

What if I am running late?

What if the host is late or does not turn up?

Something went wrong during my Experience. What do I do?

Does my Experience cross a border, for example Singapore to Batam?

Halal Food, Prayer and Other Needs

What do the food labels mean?

Is “pork-free” the same as halal?

Will there be time and space to pray?

Are there women-only or family-only Experiences?

I have an allergy, dietary need or access need. What should I do?

What if a promised halal or prayer arrangement is not provided?

Safety

What should I do in an emergency?

How do I reach Qembara urgently?

Does Qembara provide insurance?

Can someone photograph or film me?

How do I report a safety or safeguarding concern?

Reviews

Who can leave a review?

When can I leave a review?

Will Qembara remove a bad review?

Can a host offer me something for a good review?

Damage Claims

What if a host says I damaged something?

Your Account and Privacy

Does Qembara sell my data?

How do I see or correct my data?

How do I manage cookies?

Can I stop marketing emails?

How do I close my account?

Complaints and Help

How do I make a complaint?

How long will it take?

What if I disagree with Qembara’s decision?

Can I go to someone outside Qembara?

Which languages do you support?