Frequently Asked Questions

Quick answers about booking, hosting, payments, cancellations and safety.

Quick answers to common questions about hosting Experiences on Qembara. Need more help? Chat with us in the app, visit the Help Centre or email support@qembara.com. We are here 24 hours a day, 7 days a week.

About Hosting

Who can host on Qembara?

Where can I host?

What kind of Experiences can I list?

Who is responsible for my Experience?

What does “Muslim-friendly” mean for hosts?

Getting Started

What do I need to sign up?

Do I need licences and insurance?

Does Qembara insure me or my guests?

How is my listing reviewed?

What is not allowed?

Your Listing

What must my listing include?

How do I set my price?

Which cancellation setting can I use?

How do the halal and alcohol labels work?

Should I mention prayer, dress or mixed-gender activities?

Can I offer women-only, men-only or family-only Experiences?

Can my Experience cross a border, for example Singapore to Batam?

Can I change my listing after it is approved?

Bookings

Do I have to accept every request?

How should I talk to guests?

What if a guest is late?

What if I am running late?

Can I refuse a guest?

Getting Paid

Does Qembara charge hosts a fee?

When will I get paid?

Which currency will I be paid in?

How is the money sent?

Can Qembara hold my payout?

Who pays taxes on my earnings?

Cancellations and Refunds

What happens if a guest cancels?

What happens if I cancel?

Are there exceptions?

Can I ask a guest to cancel for me?

Who pays when a guest gets a refund?

What if I owe Qembara money?

Problems, Damage and Chargebacks

How quickly must I respond to Qembara?

A guest damaged something. What do I do?

Can I take a deposit?

What is a chargeback?

Safety

What safety steps must I take?

What should I do in an emergency?

Which incidents must I report?

Can I take photos or videos of guests?

Guest Data and Staying on Qembara

What can I do with guest details?

What if guest data is lost or leaked?

Can I take bookings or payments outside Qembara?

Reviews

Who can review my Experience?

Can I reply to a review?

Will Qembara remove a negative review?

Can I ask guests for reviews?

Account Decisions, Complaints and Help

Can Qembara restrict my account or listing?

What if I disagree with a decision?

How do I make a complaint?

What if we still cannot agree?

How long must I keep records?

Which languages do you support?